Celent

1 month ago | celent.com | Donald Light

I enjoy writing and talking about Artificial General Intelligence (aka AGI). For example, see my Celent report, Artificial General Intelligence: What It Could Mean for Property/Casualty Insurers. On the one hand, everyone (or almost everyone) says AGI does not exist today. That makes it difficult to object to anything anyone says about AGI. It’s a bit like trying to argue with somebody who says that the average length of unicorns’ horns is exactly 4 inches.

1 month ago | celent.com | Colin Kerr |Gareth Lodge

IT spending in corporate banking will continue to grow from 2024 through to 2026 – even accelerating in most regions. Some of these increases will be eroded by inflation, and there is also a clear trend toward focusing investments that improve how the bank is run rather than toward innovation and growth initiatives. Top-level drivers of investment have subtly changed, with security and operational resilience jumping into the top three top three drivers or themes for the first time.

1 month ago | celent.com | Gareth Lodge

Many people around the world today will have woken up to the pictures of the fire at Heathrow. To say it will have caused disruption is an understatement – its not just those people going on holiday or travelling on business, but the amount of freight handled every day. And of course, the c1300 flights a day that are now disrupted.

1 month ago | celent.com | Alenka Grealish

20 March 2025 A confluence of forces is making small business credit ripe for reinvention. Due to demand-supply gaps and persistent dissatisfaction, small business credit revenues are up for grabs. Lenders harnessing artificial intelligence (AI) and generative AI (GenAI) to lower cost to serve while improving customer experience and risk pricing will overcome the historical challenges of generating sufficient returns and win market share.

1 month ago | celent.com | Donald Light

This report is written primarily for small and midsize property/casualty insurers—because they are the segment mostly likely to be facing significant cloud decisions in the next few years. This report does not provide specific tools for analyzing costs in the cloud. Rather it provides a framework for thinking about the cost and value considerations that an insurer should address when migrating on-premises technologies and processes to cloud deployments.