Celent

Celent is a consulting and research firm dedicated to exploring how information technology impacts the global financial services sector. They offer two main services: 1. Research: This service keeps members informed with ongoing insights and guidance. 2. Consulting: This involves collaborating with clients to address specific strategic challenges. Celent's team of analysts is divided by key areas within financial services, including Banking, Securities & Investments, and Insurance. These analysts generate monthly research reports for their members and are available for further discussions on any questions or topics that may come up. This direct access allows members to connect with knowledgeable experts on a wide range of issues related to financial services technology.

International, Trade/B2B

English, Japanese

Research Company/Group

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Domain Authority

Ranking

Global

#682156

United States

#443547

Finance/Finance

#4659

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Articles

Payments Around The World: Experiences Differ, Experience Matters

3 days ago | celent.com | Gareth Lodge

Regular readers will know that Zil & I have done blogs over the years where we relay our payment experiences in different countries. These are as much to highlight that while we may call payments similar things, the experience can be quite different. Often then its the differences that are interesting, rather than any implied criticism. In the last 6 months, I have been lucky enough to travel to (I think!) to more than ten different countries.
Is A Penny Saved A Penny Earned?

3 days ago | celent.com | Gareth Lodge

The US Treasury has recently announced that it will cease producing the one cent coin, known as the penny. This has got a lot of press coverage and has been held up as an example of the cost cutting of the current Presidential term. But there are more payment geek facts to it than first meets the eye!Those who have seen me present know I like to occasionally quote Yogi Berra, the US baseball player. One of his quotes, “A nickel ain’t worth a dime anymore”, certainly springs to mind here.
Dimensions: Corporate Banking IT Pressures & Priorities: Asia-Pacific 2025 Edition

1 week ago | celent.com | Gareth Lodge |Ruslan Babikov

Corporate banking IT spending continues to grow strongly as Asian economies (alongside their global peers) try to shake off the economic challenges of the past two years. For product technology investment, 2025 will be the year of client lifecycle management and corporate digital platforms. Banks should invest in these areas to support customer digital journeys and speedy, smart product offerings.
CCM Systems Replacement: A Snap Poll for the Celent Executive Panel

2 weeks ago | celent.com | Karlyn Carnahan

Snap polls reflect questions posed by members of the Celent Executive Panel, a group of C level executives in the insurance industry. This snap poll came from an insurer that is looking for insights on enterprise architecture practices. This deck provides a summary of the responses to a Snap Poll conducted May 5-14, 2025. Questions for a snap poll come from one of the other members of the panel.
A Future of European Payments

2 weeks ago | celent.com | Zilvinas Bareisis |Kieran Hines

The European payments market is undergoing a strategic transformation. The way consumers shop and pay will change significantly in the near future. Having not moved quickly enough to capture the first wave of e-commerce development, banks must now be in the driving seat to capture the opportunities.
Shedding Light on Agentic AI in Wealth Management

2 weeks ago | celent.com | Ashley Longabaugh |Chris Bendtsen

Agentic AI is the next phase of development in the field of generative AI. It is characterized by the ability of AI systems to operate autonomously, making independent decisions with minimal human intervention. This capability is achieved through training methods that emphasize reinforcement learning and behavioral modeling.
A Trip Report for Nacha 2025

2 weeks ago | celent.com | Gareth Lodge

It sometimes feels like going to conferences is a little heralding the start of a season, or something you can set your watch by, as certain conferences occupy the same slot in the calendar every year. Nacha Smarter Faster Payments is one of those - it must be the end of April if I’m here!This year, the event returned to New Orleans after 10 years. Like many cities you return to after a long break, somethings have changed, while others are very familiar.
Small Business Digital Banking Platforms: North America Edition - Solutions for Community Financial Institutions

3 weeks ago | celent.com | Alenka Grealish |Bob Meara |Michael Bernard

Digital banking platform (DBP) capability has evolved significantly since Celent's 2022 vendor comparison. First, some leading functionality then has become table stakes today. Second, Celent finds new areas of differentiation emerging, including new models that represent a clear divergence from the offerings of just two years ago. As a result, choosing a new DBP today will be far more impactful on a financial institution’s (FI) future success than in years past.
Dimensions: North American Retail Banking IT Pressures & Priorities 2025

3 weeks ago | celent.com | Kieran Hines

The banking industry in North America will see further change in 2025. Against a background of rising political and economic uncertainty, increasing competitive pressures, and a lengthening list of compliance requirements, financial institutions in Canada and the US are under pressure to deliver more for customers at a greater pace – and at a lower cost – than ever before. At the same time, the urgency to invest in product development and support revenue and margin improvement is also growing.
Shedding Light on Agentic AI in Insurance

3 weeks ago | celent.com | Keith Raymond |Alenka Grealish

It is early days for generative AI (GenAI) and adoption across insurers—and even earlier days for AI agents and agentic AI adoption. In Celent’s recently released third annual survey on GenAI usage in insurance, 22% of participating insurers stated that they plan to have an agentic AI solution in place by year-end 2026.