Alenka Grealish

Portland

Lead Research at Celent

Emerging techno analyst, aspiring photographer

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Articles

Reinventing Small Business Credit: Snapshots of Rising Fintechs

1 month ago | celent.com | Alenka Grealish

20 March 2025 A confluence of forces is making small business credit ripe for reinvention. Due to demand-supply gaps and persistent dissatisfaction, small business credit revenues are up for grabs. Lenders harnessing artificial intelligence (AI) and generative AI (GenAI) to lower cost to serve while improving customer experience and risk pricing will overcome the historical challenges of generating sufficient returns and win market share.
Decoding Retail Digital Banking Platforms

1 month ago | celent.com | Michael Bernard |Alenka Grealish |Bob Meara

6 March 2025Spotlighting Functionality and Technology Innovation This is the preamble report to our series, Retail Digital Banking Platforms: 2025 XCelent Awards, Powered by VendorMatch. Powerful market and technology forces are converging to influence the digital channel strategies of financial institutions. Digital banking platform (DBP) vendors are responding with innovative new offerings to meet these needs.
Decoding Small Business Digital Banking Platforms

1 month ago | celent.com | Michael Bernard |Alenka Grealish |Bob Meara

5 March 2025Spotlighting Functionality and Technology Innovation As we undertake extensive research on digital banking platforms, we have compiled this preamble report to our series, Small Business Digital Banking Platforms: 2025 XCelent Awards, Powered by VendorMatch. Forces similar to those impacting retail digital banking are converging to set a new bar in small business digital banking. Digital banking platform (DBP) vendors are responding with innovative new offerings to meet these needs.
GenAI Driving Next-Gen Front Office in Banking

2 months ago | celent.com | Alenka Grealish

30 January 2025 GenAI will drive the next generation of front office operations and engagement. While banks’ GenAI investments span the value chain, investment in the front office is showing promise to not only improve productivity and efficiency but also change the game in customer engagement.
Humans x GenAI Series

Jan 14, 2025 | celent.com | Alenka Grealish

14 January 2025Banks Ahead of the Curve Part I: Introduction and Front Office Pacesetters To enable our clients to keep the rapid pulse of generative AI in banking, we are launching a biweekly blog, Humans x GenAI, with the initial series focused on banks (and challengers) that are ahead of the adoption curve. The Inspiration for this Series. Huge investment is being made in GenAI “supply,” but broad demand is lagging. As a result, early mover banks have an advantage.
Top Technology Trends Previsory: Corporate Banking, 2025 Edition

Nov 19, 2024 | celent.com | Alenka Grealish |Patricia Hines |Colin Kerr |Gareth Lodge

20 November 2024 As we near the end of 2024, the macroeconomic and geopolitical landscape remains challenging. These dynamics have the potential to reshape economic and regulatory policies worldwide in the coming year. At the same time, banks are grappling with heightened cyber threats while beginning to embrace the transformative changes brought by Generative AI.
Technology Trends Previsory Webinar: Corporate Banking; 2025 Edition

Nov 19, 2024 | celent.com | Alenka Grealish |Colin Kerr

Recorded on November 20, 2024As we near the end of 2024, the macroeconomic and geopolitical landscape remains challenging. These dynamics have the potential to reshape economic and regulatory policies worldwide in the coming year. At the same time, banks are grappling with heightened cyber threats while beginning to embrace the transformative changes brought by Generative AI.
Tip the Small Business Banking Playing Field in Your Favor

Nov 13, 2024 | celent.com | Kieran Hines |Alenka Grealish

14 November 2024Insights and Actions from Celent’s Dimensions Survey Celent analyzes the latest findings from its Dimensions survey, interviews with best practice players, and third party surveys. It’s no surprise that competition in small business banking is heating up, and barriers to entry continue to fall. To assist bankers in seizing opportunities, we outline a multidimensional game plan encompassing engagement models, channels, and new interfaces coupled with intelligence.
Blockchain Beacons: Citi Token Services for Cash | Celent

Nov 11, 2024 | celent.com | Alenka Grealish

12 November 2024Proving Scalability Celent tracks global banks, central banks, and fintechs active in harnessing blockchain technology in transaction banking. In its Blockchain Beacon blogs, it spotlights players that have succeeded at crossing the chasm of proving value and feasibility through PoCs and pilots to implementing solutions. Citi earns the spotlight for going live with Citi Token Services for Cash (Oct. 14, 2024).
Small Business Banking Intelligent Virtual Assistant Platforms

Oct 20, 2024 | celent.com | Alenka Grealish

21 October 20242024 xCelent Awards Powered by VendorMatch While it is typical to find incremental changes in Celent’s biannual examination of vendor solutions, for intelligent virtual assistant platforms (IVAs), we are finding step change. Generative AI is making IVAs more conversational, contextual, and value-adding. And it is happening fast. To help financial institutions understand the current vendor landscape, Celent profiles eight IVA platforms that can support small business banking.