Everest Group

Nov 13, 2024 | everestgrp.com | Mohit Kumar |Chhandak Biswas

In today’s fast-evolving customer experience  (CX) landscape, data is often referred to as the “new oil”—a critical resource powering innovation and efficiency. Nowhere is this truer than in contact centers, where data from customer interactions fuels everything from service delivery to strategic decision-making. With generative AI (gen AI) entering the scene, this data is not just an asset but a requirement.

Oct 29, 2024 | everestgrp.com | Kriti Gupta

Join this webinar featuring Everest Group Practice Director, Kriti Gupta, as she joins fellow industry experts and peers to explore the evolving hybrid and multi cloud landscape. The panel of experts will dive into the state of hybrid cloud adoption, outline key challenges and strategic considerations, and demonstrate ways to address obstacles related to cloud platform migration, adoption of new technologies, and operational modernization. Register

Oct 24, 2024 | everestgrp.com | Ronak Doshi

Life & Annuities (L&A) and Property & Casualty (P&C) insurance leaders are adopting cloud , data , and AI technologies to drive operational efficiency, improve customer experiences, and solve the industry’s most pressing challenges. Join this interactive LinkedIn Live session to discover the leading 50 insurance technology providers and the key trends that set them apart.

Oct 4, 2024 | everestgrp.com | Pranati Dave |Ronak Doshi |Kriti Gupta

Artificial intelligence is evolving faster than a quarterly earnings report, and just when we’ve started to master generative AI , a new breakthrough is emerging: agentic AI! This isn’t just another buzzword to add to your corporate lexicon either—it’s a game-changer that’s set to redefine AI’s capabilities. Reach out to discuss this topic in depth. Agentic AI is an evolved form of AI that creates autonomous agents possessing autonomy, decision-making, and adaptability.

Oct 3, 2024 | everestgrp.com | Chhandak Biswas

An increasing demand for native language support 🗣️ and a growing volume of interactions is leading many enterprises to seek out innovative solutions for customer services. Prior approaches have included sourcing multilingual agents and setting up multilingual contact center hubs, but this is likely to be a costly method of meeting requirements as the demand soars.