Retail Customer Experience

RetailCustomerExperience.com is an online platform aimed at assisting retailers in standing out by focusing on customer experience instead of just pricing. It recognizes that the retail landscape has changed drastically and that to remain competitive, businesses need to adopt a comprehensive approach to understanding their customers and their shopping preferences.

National, Trade/B2B

English

Online/Digital

Outlet metrics

Domain Authority

Ranking

Global

#891121

United States

#539593

Business and Consumer Services/Marketing and Advertising

#1944

Traffic sources

Monthly visitors

Articles

Examining the powerful role music plays in the in-store customer experience

1 week ago | retailcustomerexperience.com | Judy Mottl

Test LinkCONTINUE TO SITE »or wait 15 secondsCX Innovators PodcastIn this episode of the CX Innovators podcast Ola Sars, CEO of Soundtrack Technologies, shares with Judy Mottl, editor of Retail Customer Experience, how and why music has become a CX strategy that can drive customer loyalty as well as revenue. Photo: Networld Media GroupMay 28, 2025Music plays a pivotal role in the retail customer experience as well as retailer's success.
Retaining retail store associates requires training, engagement, relationship building

2 weeks ago | retailcustomerexperience.com | Judy Mottl

Customer ServiceEnsuring new employees have the right equipment, are introduced to the right people and have connections from the beginning can be critical in talent retention. Are you offering adequate training and growth opportunities to succeed as new hires grow with the company?
Zesty Paws hiring chief taste officer (job requirement: must be dog or cat)

1 month ago | retailcustomerexperience.com | Judy Mottl

MarketingZesty Paws is looking to hire a 'Chief Taste Officer’ and no, contest applicants don’t have to taste test dog or cat food. Image courtesy of Zesty PawsMay 7, 2025 by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.comZesty Paws is looking to hire a 'Chief Taste Officer' and no, contest applicants don't have to taste test dog or cat food. They also can't be human.
Tariffs in retail: What retailers should do as consumers react, experts offer advice

1 month ago | retailcustomerexperience.com | Judy Mottl

Consumer BehaviorThe tariff decisions are driving fast change and retailers have been quick to react as consumers are already changing shopping behavior. Experts share insight on how retailers should respond. Photo: Generated by AI. Adobe Stock.
Tariff timeline: White House actions, declarations, reversals

1 month ago | retailcustomerexperience.com | Judy Mottl

OmnichannelGiven the tariff impact to the retail industry RetailCustomerExperience is keeping a timeline of tariff pronouncements as part of its coverage of how consumers are reacting, what retailers are doing in response and expert insight on the impact to the retail industry.
Higher retail prices spurred by tariffs driving consumers toward best deal

1 month ago | retailcustomerexperience.com | Judy Mottl

Consumer BehaviorNearly four in 10 consumers will go wherever the deal is best if retail prices jump due to tariffs and Baby Boomers will be leading the charge. May 5, 2025 by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.comNearly four in 10 consumers will go wherever the deal is best if retail prices jump due to tariffs and Baby Boomers will be leading the charge.
Lowe’s leveraging data, audio ads to deliver personal in-store shopping experience

1 month ago | retailcustomerexperience.com | Judy Mottl

TechnologyLowe’s is leveraging Vibenomics’ in-store digital technology to deliver brand-led messages to DIY customers and Pro customers. Photo: MKPhoto - stock.adobe.comMay 2, 2025 by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.comHome improvement retailer Lowe's knows the importance of engaging with customers, and in the brand's case, that includes both do-it-your-self consumer and the home improvement pro.
What's coming in retail: 4 consumer insights to watch for

1 month ago | retailcustomerexperience.com | Joanna Clark-Simpson

Consumer BehaviorConsumers are cautious as they watch for impacts from economic conditions, but consumers remain willing to spend their money with retailers who offer personalized experiences that elevate the customer. April 29, 2025 by Joanna Clark-Simpson — Head of Consumer Research and Marketing, PissedConsumer.comWhen it comes to consumer trends, 2025 brings increased expectations for retailers.
Joanna Clark-Simpson

1 month ago | retailcustomerexperience.com | Joanna Clark-Simpson

Test LinkCONTINUE TO SITE »or wait 15 secondsJoanna Clark-SimpsonJoanna Clark-SimpsonJoanna is the Head of Consumer Research & Marketing at PissedConsumer.com, a consumer review website. In her role, she analyzes consumer experiences to gain a deeper understanding of consumer behavior. Using these insights, she provides consumers with practical tips on how to avoid common issues with companies and make informed purchasing decisions.
Chestnut Market debuts Mashgin AI checkout in Connecticut | Retail Customer Experience

1 month ago | retailcustomerexperience.com

Chestnut Market has deployed Mashgin's AI-powered checkout at its Bethel, Connecticut store.