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VKTR is your go-to resource for navigating AI in the workplace. We provide everyday users and leaders with actionable examples, essential tools, and valuable insights they need to succeed in the rapidly evolving world of AI, no matter the industry or position.

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Enterprises Take the Lead on AI Ethics Amid Legal Uncertainty

6 days ago | vktr.com | Phil Britt

The AI accountability gap is widening. Here's how enterprises are stepping in as lawmakers struggle to keep pace. Organizations are rapidly advancing AI initiatives and maturing their AI governance due to concerns about accountability and the risk of regulation if industry governance is found wanting. The issue, according to the Carnegie Council, is that AI systems are often criticized for being a "black box," meaning how an output is achieved cannot be fully explained or interpreted by its users.
Why IBM z17 Mainframe Matters

1 week ago | vktr.com | David Barry

IBM's new mainframe, IBM z17, was built specifically for the AI era to offer generative AI on-premises. Here's why experts see it as part of a larger trend. Earlier this month IBM introduced the IBM z17, a next-generation mainframe powered by the IBM Telum II processor to act as an "AI accelerator." The z17 processes over 450 billion AI inferences a day — a 50% increase over its predecessor, z16 — with a response time of one millisecond.
Time-Saver or Legal Liability?

1 week ago | vktr.com | Virginia Backaitis

The latest wave of AI can do things we couldn't have imagined even five years ago. But not all AI is the same — some tips to tell the fakes from the real deal. If it sounds too good to be true, it probably is. The old saying rings true in most cases, yet when it comes to AI solutions, all bets are off. After all, the latest generation of LLM technology can do things we wouldn't have imagined five years ago.
What Makes an AI Chatbot Successful in Customer Service?

1 week ago | vktr.com | Scott Clark

Smarter bots are easing workloads—but humans remain essential for complex queries. 24/7 support is no longer optional. AI chatbots offer instant assistance around the clock, meeting customer demands without increasing human workload. Automation meets personalization. Today’s chatbots use AI, ML, and NLP to personalize responses, resolve issues quickly, and escalate complex cases to humans when needed. Human trust still matters.
The Hidden Cracks: How AI Integration Is Testing Workplace Resilience

1 week ago | vktr.com | David Barry

AI effectiveness depends on integration with business systems. But the more embedded AI becomes, the more it exposes an organization to potential problems. As companies rush to integrate AI for greater efficiency, they're unknowingly building new vulnerabilities into their operations. AI is now embedded across HR, finance, supply chains and customer service, promising automation and smarter decision-making.
AI Is About to Do Your Spreadsheet Work for You

1 week ago | vktr.com | Myles Suer

AI is coming for your spreadsheets. Here's how new tools are turning Excel from a legacy liability into an automated productivity machine. I have personally witnessed multiple generations of technological transformation, each wave reshaping industries, business processes and society itself. Today, as Klaus Schwab of the World Economic Forum defines it, we are firmly in the Fourth Industrial Revolution, but I have lived through portions of three other industrial revolutions.
Box Keeps Adding LLM Support. Here's How it Fits in It Strategy

1 week ago | vktr.com | David Barry

Box has been incorporating new LLMs as fast as vendors release them. A look at how this fits into the company's vision of the AI-first enterprise. One look at Box CEO Aaron Levie's LinkedIn posts and you'll get a sense of the company's vision for the AI-first enterprise. Within hours of an update from one of the major large language model providers, Levie announces Box's integration with the new LLM or one in the works.
What Global Enterprises Need to Know

2 weeks ago | vktr.com | Phil Britt

The EU AI Act takes effect with global reach. US firms face new rules, risks and steep penalties. Here’s what leaders need to know now. The first two chapters of the EU AI Act took effect on Feb. 2, 2025. Those provisions address AI practices and AI literacy. The remainder of the law’s provisions will be rolled out over time. Below are some, but by no means all, elements that US enterprise AI leaders need to know.
Why Agentic AI Will Force Software Vendors to Rethink Everything

2 weeks ago | vktr.com | Myles Suer

The software industry is being restructured by agentic AI. Will your company lead the shift — or get left behind? McDonald’s a few years ago decided to compete with Starbucks, a decision that puzzled many business strategists, including me. Starbucks built its brand around differentiated coffee drinks, an inviting workspace and premium customer experience. In contrast, McDonald's thrived on speed, efficiency and affordability — attributes that seemed at odds with Starbucks' value proposition.
As AI Takes His Readers a Leading History Publisher Wonders What's Next

2 weeks ago | vktr.com | Alex Kantrowitz

The Gist AI search threatens content-driven traffic. World History Encyclopedia saw a 25% traffic drop after appearing in Google’s AI Overviews, sparking alarm for publishers. Google’s 'deal' with publishers is breaking. Jan van der Crabben says the implicit value exchange between publishers and Google is no longer mutual — and AI tools like ChatGPT are even worse. Time to rethink discovery strategy.