VKTR.com

5 days ago | vktr.com | Scott Clark

Reddit sues Anthropic, claiming the AI firm scraped millions of posts to train Claude without permission. The outcome could set precedent for AI content use. Reddit has filed a lawsuit against Anthropic alleging that the AI startup unlawfully scraped and used Reddit content to train its Claude chatbot models without permission or compensation.

1 week ago | vktr.com | Michelle Hawley

Former OpenAI exec Zack Kass lays out eight risks and rewards of AI — and how to prepare for an agent-driven, passive-compute future. Zack Kass has spent 16 years working with AI. He served as OpenAI’s head of go-to-market from 2021 to 2023 and now offers his services as an AI advisor. “For most of my journey in AI — most of the statistical machine learning, anyway — I could share with you precisely what AI was capable of,” he said at this year’s Customer Contact Week in Las Vegas. It was simple.

2 weeks ago | vktr.com | Scott Clark

A candid talk with Microsoft’s Jaime Teevan and NYU's Scott Galloway on layoffs, brain-rust fears and the new high-value skills for an AI-powered workplace. Microsoft’s Chief Scientist, Jaime Teevan, joined NYU Professor and entrepreneur Scott Galloway on June 12, 2025, for a discussion on the the AI and the future of work. Moderated by Section CEO Greg Shove, the conversation explored a question that’s weighing on minds everywhere: What will AI really mean for our jobs — and for us?

2 weeks ago | vktr.com | Scott Clark

From multimodal copilots to autonomous agents, some companies are banking on AI to transform every layer of the customer experience. The Gist AI leaders raise the bar. Anthropic, Intercom, Ada and Forethought are pushing AI beyond scripted chatbots into agentic, multimodal customer experiences. Smarter support, faster service. From predictive copilots to GPT-4 chatbots, AI is resolving inquiries, boosting productivity and delivering personalized interactions at scale. Success depends on integration.

2 weeks ago | vktr.com | Michelle Hawley

Five9 launches generative AI Agents and Trust & Governance tools to slash wait times, secure data and scale 24/7 self‑service for contact centers. Key Takeaways AI Agents Slash Wait Times. Five9’s Agentic CX engine claims to help contact centers resolve routine queries in seconds, boosting CSAT and first‑contact resolution. Built‑In AI Trust & Governance. Granular guardrails, hallucination detection and prompt monitoring keep deployments within GDPR, HIPAA and SOC 2 guidelines.