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Podcast: SuccessFactors' Maryann Abbajay on What Customers Need

2 weeks ago | workforceai.substack.com | Mark Feffer

Current time: 0:00 / Total time: -17:21Audio playback is not supported on your browser. Please upgrade. SAP is holding its Sapphire conference in Orlando this week, and today I’m talking with Maryann Abbajay, the chief revenue officer at SuccessFactors. We’re going to talk about a lot of things involving AI in the enterprise. Things like suites versus point solutions, integration, how sensitive customers are about security and, in general, what they want. That’s on today’s edition of PeopleTech.
Roundup: SAP Puts Joule Everywhere, But Sees Humans as ‘Deciders’

2 weeks ago | workforceai.substack.com | Mark Feffer

SAP is moving toward offering a single, cross-platform interface as it continues to expand the availability of its generative AI copilot Joule. At this week’s SAP Sapphire conference, the company showed off enhancements that make Joule “omnipresent” across its platform, including a connection to SAP WalkMe that studies user behavior and anticipates their needs before they arise.
Most Executives Regret AI-Related Layoffs

2 weeks ago | workforceai.substack.com | Mark Feffer

Business leaders are moving quickly to implement AI-based solutions even when they don’t understand the technology’s impact. Consider: More than half of the executives who oversaw AI-related layoffs think they made a mistake. Of the 39% who reduced headcount, 55% say they made wrong decisions along the way. Upgrade to Paid
ServiceNow Adds Soul Machines AI Avatars to its Marketplace

3 weeks ago | workforceai.substack.com | Mark Feffer

ServiceNow added San Franciso-based Soul Machines’ Experiential AI Agents Connector to its store, allowing customers to use intelligent avatars with its digital-workflow platform. As a result, users will be able to create AI-based avatars that, the company says, offer “the full capabilities of humans and machine collaboration.”Soul Machines is among a growing number of solutions that allow users to work with an intelligent avatar that looks, sounds and behaves like a person.
Roundup: Phenom’s New Product Confronts AI-Based Candidate Cheating

3 weeks ago | workforceai.substack.com | Mark Feffer

Phenom announced an agentic AI tool that can detect in real time candidates who cheat during the interview process. The company said it’s the HR tech industry’s first solution of its kind. The tool confronts a tough problem, or at least one aspect of it: According to Capterra, 83% of the candidates who use AI in their job search admit to having it somehow exaggerate or lie about their skills.
Darwinbox Launches MCP Server for Simpler AI Connections

3 weeks ago | workforceai.substack.com | Mark Feffer

Model Context Protocol is one of those under-the-hood things that, while it doesn’t sound particularly sexy, is a notable step forward in the implementation of AI solutions. Now, Darwinbox has announced MCP Server, which it claims is the first introduced by an HCM platform. Upgrade to Paid
Podcast: What SMBs Want from AI, With ADP's Erron Stark

4 weeks ago | workforceai.substack.com | Mark Feffer

Current time: 0:00 / Total time: -21:34Audio playback is not supported on your browser. Please upgrade. It feels like we’re just beginning to hear about how SMBs are taking advantage of AI, even though they care less about AI, so to speak, than they do about results. They don’t have big technology budgets or big teams, but they feel the impact of technology in ways that are notably direct. I talk with Erron Stark, vice president and general manager of ADP Small Business Services.
New Eightfold AI Agents Will Conduct Interviews, Capture Business ‘Memory’

1 month ago | workforceai.substack.com | Mark Feffer

Eightfold AI will announce new AI agents to help companies leverage talent acquisition and talent management data to help match, understand, recruit and develop their workforce. The products are part of the company’s “Talent Advantage,” which autonomously and continuously generates data tools for use across the talent lifecycle. Upgrade to Paid
Employees Worry About How Others Perceive Their Use of AI

1 month ago | workforceai.substack.com | Mark Feffer

While a growing number of workers say they use generative AI at work – 42% in 2025, compared to 26% in 2024 – 30% of those worry their job may be cut, and 27% fear others will question their abilities because of it. In fact, nearly a third of those using GenAI at work, 32%, keep that use from their employer. Some 36% use AI as “a secret advantage. Keep reading with a 7-day free trialSubscribe to WorkforceAI to keep reading this post and get 7 days of free access to the full post archives.
Roundup: AI Helps IBM Shift Headcount Away from HR

1 month ago | workforceai.substack.com | Mark Feffer

IBM has used AI – specifically, AI agents – to replace several hundred HR workers across the company. CEO Arvind Krishna told The Wall Street Journal the company has been able to redirect budget to hire more programmers and sales people. A number of business leaders are reportedly holding off on new hiring as they get their arms around the use of AI in their industry. As the Journal notes, however, there’ve been no reports of AI driving widespread layoffs.