Alessandro Crotti

2 weeks ago | hospitalitynet.org | Max Starkov |Timothy R. Wiersma |Vassilis Syropoulos |Alessandro Crotti

Recently, the Switzerland's price watchdog (Der Preisüberwacher / Le surveillant des prix) ruled that Booking.com's hotel commissions were "abusively high" and ordered the OTA to lower them by 25% for Swiss hotels. Some industry executives and revenue managers applauded this ruling and called it "a bold move that was overdue." Their arguments are that hotels have been squeezed for years, commissions haven't evolved with the market, etc.

2 months ago | hospitalitynet.org | Max Starkov |Ira Vouk |Mark Fancourt |Alessandro Crotti

A recent heated discussion on LinkedIn was a clash between two schools of thought regarding direct online distribution in hospitality. One school of thought representatives claim that they "really don't understand the whole thing about direct booking and loyalty… " They further claim that travelers are loyal to and trust OTA platforms like Booking..com, Expedia, Airbnb, etc.