Anirudh Kumar

May 8, 2024 | salesforceben.com | Sasha Semjonova |Ben McCarthy |Anirudh Kumar

Salesforce Chat, a formerly integral tool for customer service teams, is set to be retired in February 2026. The retirement will include the farewell to all the legacy Chat products, including LiveAgent, Salesforce Chat, Embedded Chat, and Service Chat across numerous Salesforce editions. Salesforce Chat (which was previously known as “Salesforce Live Agent”), is a native tool that enables customer service teams to chat to customers in real-time. We’ve all used a chatbot on a website, right?

May 8, 2024 | salesforceben.com | Anirudh Kumar |Lauren Westwood |Sasha Semjonova

This year’s Dreamforce is set to kick off in September – and as we inch closer to it, Salesforce has opened its “Call for Speakers”. The admin and developer tracks are essentially a platform for professionals to deliver and consume quality content that will help them with their respective roles. If you wish to present your content you can now register your interest – the Dreamforce Call for Participation will remain open until 5pm (PST) on June 6.

Apr 29, 2024 | salesforceben.com | Ben McCarthy |Anirudh Kumar

Although Salesforce has been on an M&A (mergers and acquisitions) hiatus over the past year, it didn’t stop them from acquiring Spiff towards the end of 2023. Before being acquired, Spiff was an AppExchange partner that provided incentive compensation management functionality, which in simpler terms, means calculating commission/compensation for sales based on closed-won deals. Last week, Salesforce announced that “Salesforce Spiff”, as it has been renamed, is now available as part of Sales Cloud.

Apr 12, 2024 | salesforceben.com | Lauren Westwood |Sasha Semjonova |Anirudh Kumar

Come with us on a journey as we head back in time to 2014… the year that Ben McCarthy decided to translate his Salesforce expertise into a dedicated blog. It’s been an eventful decade packed with highlights, moving from a humble hobby blog to a fully-fledged media platform. Here are our top 10 milestones to celebrate 10 years…Ben became an MVP back in 2015 thanks to his mission to create high-value, easy-to-navigate content to support professionals working in the Salesforce ecosystem.

Mar 20, 2024 | salesforceben.com | Christine Marshall |Ben McCarthy |Anirudh Kumar

In a recent announcement, Salesforce has revealed that Workflow Rules and Process Builder will no longer be supported after December 31, 2025. Salesforce is urging users to migrate their automation processes to Flow Builder before the deadline to ensure uninterrupted support and access to bug fixes. This move comes as Salesforce aims to shift its focus towards a more modern, extensible, low-code automation solution: Flow Builder.