Ben Dickie

My POV... Oracle’s conversation UI in Digital Assistant - if implemented right - will help transform how employees interact with apps. #oow19

Fusion Apps now #1 behind Workday in Cloud HCM #oow19

RT @salesforce: "Artificial intelligence could double the economic growth rates of 12 major countries by 2035." How the future of our work,…

Understand and apply IoT use cases to drive organizational success - this research will help guide you on the journey: https://t.co/wCIMxeyDaz

Not really sure what the value proposition of @Facebook’s new Portal VC unit is, when nearly all of the addressable market already owns a phone or tablet with better specs (the Portal+ price point of 350 bucks makes this particularly questionable).

Sales Cloud PRM direction looks good... B2B Commerce specifically. #DF18

MyPOV - functionality demonstrated in Lightning High Velocity Sales seems like great for time saving in Inside Sales #DF18

MyPOV - Salesforce Essentials obviously hits a chord in terms of addressable market, will be interesting to see its trajectory against other “cheap and cheerful” vendors in this arena #DF18

“79% of customers say it’s very important for salespeople to be a trusted advisor” #DF18

Native CMS capabilities will be a benefit to orgs that don’t already have a decent content engine in play. #DF18

7.2M users on Community Cloud PRM #DF18

Einstein Voice Bots allow firms to build customer-facing voice bots on SFDC platform #DF18

Einstein Voice announced. Natural to layer on an conversational interface in my view. Usefulness of it in practice will be driven by strength of NLP and ability to recognize names and industry specific terminology IMHO. Looks promising but will want to see it in action. #DF18

Customer 360 announced for unified customer profile management. MyPOV - good link to MuleSoft acquisition for integrating external data into profile. #DF18

3.3mm jobs in SFDC economy by 2022 (curious estimated role breakdown?)

Heavy emphasis on trust in Keynote, Benioff discusses creation of internal ethics office. Subtext is a lot of firms are moving in this direction in wake of Cambridge Analytica debacle. #DF18

Heavy thematic emphasis this year on fourth industrial revolution concept socialized last year. Emphasis obviously on the positive, but AI will engender a lot of disruption too. Rarely discussed at CX conferences I find. #DF18