Brent Kelly

Jan 10, 2025 | nojitter.com | Brent Kelly |Kevin Kieller

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Dec 18, 2024 | nojitter.com | Brent Kelly

No Jitter asked Brent Kelly of Omdia for his thoughts on the year that was and the year that will be with respect to the ongoing merger of unified communications as a service (UCaaS) and contact center as a service (CCaaS) capabilities into a single platform and the integration of generative AI (Gen AI) capabilities into these same platforms. No Jitter (NJ): Last year we talked about the merger of UCaaS and CCaaS capabilities. That trend has continued during 2024.

May 13, 2024 | nojitter.com | Brent Kelly |Kevin Kieller

(Author’s note: this article in its entirety was written without the help of generative AI (Gen AI) in any way, nor was AI used to generate any graphics, either.)Leveraging the large language models (LLMs) provided by your unified as a communications service (UCaaS) provider will be necessary for maximizing the value and productivity you can get from the UCaaS solution your organization happens to use.

Sep 29, 2023 | roughnotes.com | Brent Kelly |Sam Berman

Exceed Your Client’s Expectations If you think you do, can you name the specifics? [Y]ou must get clarity about what’s most important to the client and also be in alignment with the desired results.

Aug 16, 2023 | nojitter.com | Brent Kelly

At its Engage event in June, Avaya declared customer experience (CX) its North Star after emerging from Chapter 11 bankruptcy in May. The company shared its strategy for winning in the CX marketplace and providing its premises-based PBX and contact center customers with options to remain on-prem, use hybrid solutions, and/or move to a cloud option. The company also implied that there may be a deepening partnership with Microsoft.