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Nov 19, 2024 | 
cuinsight.com | Erin Coleman |Carl Clark |Doug Williams |Danielle Harris
As Dr. Martin Luther King Jr. once said, “The time is always right to do what is right.” These words remind us that purpose, integrity, and compassion are timeless values—especially relevant in challenging times. Today, it’s easy to feel divided by politics, beliefs, and experiences. But when we look closer, our shared humanity and need for community are far stronger than any differences. I believe purpose is what grounds us, and credit unions are one way to see the power of community in action.
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Nov 18, 2024 | 
cuinsight.com | Carl Clark |Judy Hoberman |Oscar Porras |Randall Smith
Let me set the scene for you: I’m sitting at my kitchen table the night before Halloween. There are huge bags of candy next to me that I’m preparing to hand out in 24 hours. The television is on in the living room, and I can hear political pundits talking about an election that is happening next week. And I’m working on a CUInsight article that will be published roughly two weeks after Election Day. It’s eerie to me that I’m writing about the future as if it’s so far away.
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Mar 14, 2024 | 
cuinsight.com | Devesh Khare |Matt Bauler |Nanci Wilson |Carl Clark
Buy now, pay later (BNPL) is ready for its close-up. The 2023 holiday season confirmed that BNPL is gaining traction with both consumers and merchants. Adobe reports that online BNPL spending was $16.6 billion for the period, . For all of 2023, BNPL purchases online totaled a record $75 billion, an increase of 14.3% over 2022. BNPL has demonstrated remarkable growth since it was first introduced in its current form during the pandemic.
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Mar 14, 2024 | 
cuinsight.com | Devesh Khare |Matt Bauler |Nanci Wilson |Carl Clark
Each year we work with hundreds of financial institutions, helping them think through their business model for today and into the future. Because of the successes we’re seeing, we thought it would be helpful to outline processes and habits that can help strengthen the thinking among leaders and Boards across the industry.
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Mar 14, 2024 | 
cuinsight.com | Devesh Khare |Matt Bauler |Nanci Wilson |Carl Clark
The credit union tax status is a responsibility for credit unions to put people over profits, America’s Credit Unions President/CEO Jim Nussle wrote in American Banker. Nussle highlighted that—despite bank falsehoods—the data shows the reality behind the credit union difference.
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Mar 14, 2024 | 
cuinsight.com | Devesh Khare |Matt Bauler |Nanci Wilson |Carl Clark
Credit unions continuously face unique challenges in today’s ever-evolving financial landscape. They run the gamut from regulatory changes and economic uncertainty to technological advancements and evolving member expectations. With so many factors to consider, credit unions must embrace and implement data-driven decision-making and leverage technology to cultivate their own and members’ success.
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Mar 14, 2024 | 
cuinsight.com | Nanci Wilson |Carl Clark |Greg Neumann |Matt Bauler
Last month, we talked about gathering consumer insights to better understand your customers’ needs and preferences, with the goal of improving their user experience. In the same spirit, we did a little research of our own…We surveyed 2,000 consumers about their current and desired loan experiences. The findings provide an interesting challenge for those offering consumer loans.
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Mar 14, 2024 | 
cuinsight.com | Nanci Wilson |Randall Smith |Carl Clark |Greg Neumann
Dear supervisor, you encouraged me to sign up to crash the Governmental Affairs Conference. I was so excited that you thought of me. I was so proud to represent our state and credit union as I collaborated with other crashers from all over. We networked. We heard from credit union partners. We dove into the history of the credit union why. We listened to speakers ranging from platforms that help our members financially succeed, to how someone found the road to success within the CU movement.
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Mar 13, 2024 | 
cuinsight.com | Sean Galli |Carl Clark |Greg Neumann |Deborah Mersino
There are plenty of community bank and credit union consumer experience training options out there nowadays. But not all of them provide the same value. Many are off-the-shelf, cookie cutter options that don’t cater to your institution’s unique brand fingerprint. Others offer a bit more customization, but they don’t stick around for the long haul. On The Mark Strategies’ consumer experience training is different than both these camps.
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Mar 13, 2024 | 
cuinsight.com | Justin Estes |Carl Clark |Greg Neumann |Deborah Mersino
As banks and credit unions grapple with intense competition for deposits in a rising rate environment, many are finding that chasing high-cost CDs leads to unsustainable “phantom growth.” Institutions need a fresh approach to build low-cost, loyal core deposits.
