Carol Fancott

Aug 14, 2024 | longwoods.com | Kerry Kuluski |Carol Fancott |Maggie Keresteci |G. Ross Baker

HealthcarePapers 22(Special Issue) July 2024 : 72-77.doi:10.12927/hcpap.2024.27364 How can we effectively partner during crises? How can partnership with communities, patients, caregivers, providers and leaders be sustained and even evolve during difficult times? The opening paper of this special issue (Kuluski et al. 2024) probed these questions.

Jul 30, 2024 | longwoods.com | Kerry Kuluski |Carol Fancott |Maggie Keresteci |G. Ross Baker

Patient and caregiver engagement is a core component of high-quality healthcare systems. The COVID-19 pandemic revealed to us the fragility of patient and family engagement that was not as firmly rooted in the health system as expected. In this paper, we reflect on case examples from healthcare organizations across Canada where pivots and adaptations were made to patient engagement activities. We share core enablers of engagement in times of high system stress, drawing on illustrative examples.