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1 month ago | 
cuinsight.com | Robert McGarvey |Sean Galli |Kurt Klassen |Casey Boggs
Don’t tell Christine Blake her credit union is too small to play in the big leagues. She’s CEO of $350 million Cardinal Credit Union headquartered in Mentor, Ohio and Blake is acutely aware that her institution is not one of the big players in financial services.
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Aug 21, 2024 | 
cuinsight.com | Casey Boggs
Imagine waking up one morning and finding you can’t access your money. This nightmare became a reality for half a million members of Patelco Credit Union on June 29, when the Dublin, CA-based credit union—one of the largest in the Bay Area and the country—was hit by a crippling ransomware attack. For more than two weeks, members were left without electronic access to their funds and online transaction capabilities, including direct deposits.
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May 28, 2024 | 
cuinsight.com | Casey Boggs
Your credit union’s reputation is not merely a reflection of your public image, but a tangible asset with measurable impact on the most essential aspects of your operations. Today, we explore the value of staff retention on your credit union’s reputation. A stable workforce contributes to the development of trust and credibility, both internally and externally. This supports your good reputation and signals to stakeholders that your credit union is a desirable employer and a reliable partner.
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Mar 1, 2024 | 
cuinsight.com | Patty Corkery |Kurt Klassen |Matt Carpenter |Casey Boggs
I am grateful that Renée Sattiewhite reached out asking me to write an article for Women’s Month this year. When Renée calls, I answer. I am sure I am not alone! My caveat is that I am not a writer; but, as a component of my role in our credit union industry, I am regularly trying to brainstorm topics for communications. My “go-to” topics have our credit union movement as the subject, and there are certainly several options.
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Feb 29, 2024 | 
cuinsight.com | David Baumann |Kurt Klassen |Matt Carpenter |Casey Boggs
Moderate Democrats and members of the Congressional Hispanic Caucus are demanding that Navy Federal Credit Union and financial regulators address allegations that the credit union discriminated against Black mortgage applicants. In a letter sent to Navy Federal President/CEO Mary McDuffie, members of the moderate New Democrat Coalition and the Hispanic Caucus cite a CNN report on the allegations.
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Feb 29, 2024 | 
cuinsight.com | Liz Froment |Kurt Klassen |Matt Carpenter |Casey Boggs
Picture a busy expo hall filled with banking and financial services professionals. They’re mostly there to network, catch a few fintech demos and learn more about the industry. But there’s another pull: filling those branded totes with swag. The ritual of snagging pens and water bottles is a time-honored tradition. But promotional products aren’t just about the freebie appeal; they’re effective in driving customer acquisition and delivering a cost-effective return on investment (ROI).
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Feb 29, 2024 | 
cuinsight.com | Kurt Klassen |Matt Carpenter |Casey Boggs |Darren Smith
America’s Credit Unions President/CEO Jim Nussle and members of its advocacy team met with CFPB Director Rohit Chopra Wednesday for a discussion on topics ranging from the credit union difference to the negative impacts of misguided or poorly tailored regulations.
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Feb 29, 2024 | 
cuinsight.com | Matt Carpenter |Casey Boggs |Darren Smith |Atm Usa
Ongoing regulatory, competitive, and economic changes in the credit card landscape are driving many credit unions to review their credit card program strategy and evaluate whether to invest in growing an internal program or explore an outsourced solution. As leaders begin an evaluation, consider these three questions as a guide to help frame the decision whether to rely on in-house issuing or seeking an outsourced partnership based on what is best for your credit union and members.
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Feb 29, 2024 | 
cuinsight.com | Kurt Klassen |Matt Carpenter |Casey Boggs |Darren Smith
How are you we going to grow core deposits? This is the question many credit union executives have recently been wrestling with. With zero percent interest rates a thing of the past, the only real option credit unions have is to expand their reach—attracting new members who make new deposits. The unfortunate reality is that many executive teams had been lulled into an uneasy sleep over the last 15 years, thinking that the low interest rate environment would never end.
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Feb 29, 2024 | 
cuinsight.com | Casey Boggs |Darren Smith |Atm Usa |Kristen Jason
Your credit union’s reputation is not merely a reflection of your public image, but a tangible asset with measurable impact on the most essential aspects of your credit union’s operations. Today, we explore the analytical and financial ramifications of having a strong reputation for your credit union, and look to several studies to underscore the importance of having a good image.
