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Nov 27, 2024 | 
cuinsight.com | Doug Williams |Katie Stone |Darren Smith |Tom Pierce
Digital technology has been reshaping the financial sector at an amazing speed. To remain competitive, credit unions face the challenge of embracing digital transformation while retaining the personal touch of their member-first business model. Fortunately, digital technology can actually be used to help credit unions form a deeper understanding of their members and serve them in a way that is more relevant, personalized, and efficient.
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Nov 27, 2024 | 
cuinsight.com | Katie Stone |Darren Smith |Tom Pierce |Ann Davidson
Every credit union wants to be the resource members turn to when they have a financial need or challenge. But what does it take to become the choice members think of first? The best mortgages? Great CD rates? Low fees? Those are important, of course, and credit unions tend to have a leg up when it comes to rates and fees. But are these the secret to go-to status? CO-OP CU thinks there’s a better way.
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Sep 25, 2024 | 
cuinsight.com | Darren Smith |Atm Usa
As we enter the fourth quarter, many credit union leaders are starting to turn their attention toward planning for 2025. With a myriad of options and new technology, it’s crucial to prioritize services that set credit unions apart while encouraging growth. In this article, we explore several key areas credit unions should consider when preparing their budgets for the coming year. One significant trend shaping the financial landscape is the exodus of big banks from rural communities.
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Aug 22, 2024 | 
cuinsight.com | Darren Smith |Atm Usa
As the financial landscape continues to evolve, credit unions face many ongoing challenges, not the least of which is maintaining compliance at their ATMs. The latest mandates as stated by the Payment Card Industry Security Standards Council (PCI), are once again aimed at maintaining the safety of member data at self-service ATMs, ITMs, and kiosks that community members use for financial transactions. But what would really happen if your credit union didn’t update ATM security?
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Jul 30, 2024 | 
cuinsight.com | Darren Smith |Atm Usa
In today’s rapidly evolving financial landscape, credit unions face both challenges and opportunities. As big banks continue to close branches, creating banking deserts across the country, credit unions are stepping up to fill the void. But building branches is an expensive outreach strategy. One powerful and affordable option for expansion is ATM outsourcing, which allows credit unions to extend their reach without the hefty investment of building new branches.
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Jun 25, 2024 | 
cuinsight.com | Darren Smith |Atm Usa
In difficult economic times, consumers regularly turn to cash and ATMs for their financial needs. Unfortunately, so do criminals who are becoming increasingly sophisticated in their methods of attacking ATMs and stealing cash. Even with harsh federal penalties in place, crimes against ATMs continue to grow at an alarming rate. The United States Secret Service Criminal Investigative Division has reported a significant uptick in ATM jackpotting attacks over the last six months.
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May 30, 2024 | 
inpublishing.co.uk | Darren Smith
We’re all pretty used to publishing being a fast-moving, ever-changing world, but managing changes to search engine algorithms takes the bloody biscuit. You know how it is: you develop your core audience strategy, craft editorial plans and responsive teams ready to deliver the news without fear or favour, tweak your SEO to best attract eyeballs… and then Google changes its algorithm and your whole plan is in tatters. In 2022 ten of the leading UK news websites were impacted by Google’s changes.
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May 22, 2024 | 
cuinsight.com | Darren Smith |Atm Usa
In today’s rapidly evolving financial landscape, credit unions face a host of challenges, from staffing shortages to the need to invest in both physical and digital presences. Amid these hurdles, interactive teller machines (ITMs) have emerged as a game-changing solution, offering a unique opportunity for credit unions to streamline operations, enhance member experiences, and drive cost efficiencies. For over a decade, the credit union industry has grappled with a shrinking workforce.
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Apr 29, 2024 | 
cuinsight.com | Emily Claus |Randall Smith |Opal Tomashevska |Darren Smith
The fight against overdraft and NSF fees has been a popular topic in the financial industry over the last few years, as the Biden Administration has worked to eliminate those it considers “junk fees” in the name of consumer protection. Opponents argue that financial institutions such as credit unions have relied on this income for too long and have reached near-predatory levels with the amount and frequency at which they charge.
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Apr 29, 2024 | 
cuinsight.com | Randall Smith |Shawn Temple |Opal Tomashevska |Darren Smith
Community bank and credit union leadership teams are incredibly diverse. Your leaders have a wide range of skillsets, interests and opinions. Certain executives might even seem like oil and water with each other – so far apart in leadership styles that it hurts the group. But those “oil and water” differences aren’t always a bad thing. In fact, they are strengths you must learn to leverage effectively. Patrick Lencioni’s Working Genius model teaches six types of “geniuses” make up the workflow.
