Chenault Taylor

2 months ago | sloanreview.mit.edu | Deborah Lovich |Gabrielle Novacek |Chenault Taylor

What the Return-to-Office Debate Misses: Employees Are Customers Employees are customers who decide daily how much energy to give to their work. Here’s how leaders can understand and segment their workforce to identify what employees want most — and act on it. Summary: Too many companies treat employees as costs rather than customers who choose how much effort to bring to work. Return-to-office mandates, ...

2 months ago | tribunecontentagency.com | Deborah Lovich |Gabrielle Novacek |Chenault Taylor

MIT Sloan(AUTHOR’S BIO)Deborah Lovich is a managing director and senior partner at Boston Consulting Group (BCG). Gabrielle Novacek is a partner and director at BCG. Chenault Taylor is a principal at BCG. The ongoing debate about return-to-office mandates is a symptom of a bigger issue. Most companies treat employees as a cost to be managed rather than customers who choose how much of their personal energy and effort to bring to work every day.