Gabrielle Novacek

2 months ago | sloanreview.mit.edu | Deborah Lovich |Gabrielle Novacek |Chenault Taylor

What the Return-to-Office Debate Misses: Employees Are Customers Employees are customers who decide daily how much energy to give to their work. Here’s how leaders can understand and segment their workforce to identify what employees want most — and act on it. Summary: Too many companies treat employees as costs rather than customers who choose how much effort to bring to work. Return-to-office mandates, ...

2 months ago | tribunecontentagency.com | Deborah Lovich |Gabrielle Novacek |Chenault Taylor

MIT Sloan(AUTHOR’S BIO)Deborah Lovich is a managing director and senior partner at Boston Consulting Group (BCG). Gabrielle Novacek is a partner and director at BCG. Chenault Taylor is a principal at BCG. The ongoing debate about return-to-office mandates is a symptom of a bigger issue. Most companies treat employees as a cost to be managed rather than customers who choose how much of their personal energy and effort to bring to work every day.

Jun 20, 2024 | bcg.com | Gabrielle Novacek

The workforce is among the largest investments many companies will make. And it goes a long way in determining the ultimate success or failure of a business. Those companies that build a truly inclusive workforce—one where all employees feel valued and respected—create a win-win for the business and its employees.

Jun 6, 2024 | bcg.com | Gabrielle Novacek |Deborah Lovich

Employers, brace yourselves. Our recent survey of 11,000 desk-based and frontline workers in eight countries found that nearly half are dealing with the symptoms of burnout—a state of exhaustion characterized by disenchantment with one’s job and a sense of inefficiency.

Oct 19, 2023 | ted.com | Gabrielle Novacek

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