Christine Roher

Dec 16, 2024 | nbclosangeles.com | Christine Roher |Carolyn Johnson

Debra Winters bought a head-to-toe outfit for a special event online at Saks Fifth Avenue, including a dress in two sizes. The price tag: $1,500. Winters kept one dress and returned everything else. The tags were still attached to the dress that didn't fit; the shoes were unworn, the soles scuff-free and the handbag she'd ordered arrived in the wrong color -- pink instead of black. After stalling on a refund, Saks eventually rejected it, claiming Winters had worn the items.

Nov 20, 2024 | nbcwashington.com | Carolyn Johnson |Christine Roher

Dan Adams and his partner Kurt traveled to Europe this summer for a two-month holiday. They splurged and flew business class to Barcelona on United Airlines. "We kind of planned this trip for a long time. It was like the trip of a lifetime," said Adams. He tucked AirTags into the couple's four checked bags. "We get to Barcelona. Get off the flight, go into the airport. And I get out my phone. And all four bags are there, so I'm like, 'Yay, they made it,'" said Adams.

Nov 20, 2024 | nbclosangeles.com | Carolyn Johnson |Christine Roher

Dan Adams and his partner Kurt traveled to Europe this summer for a two month holiday. They splurged and flew business class to Barcelona on United. "We kind of planned this trip for a long time. It was like the trip of a lifetime," said Adams. He tucked AirTags into the couple's four checked bags. "We get to Barcelona. Get off the flight, go into the airport. And I get out my phone. And all four bags are there, so I'm like, 'Yay, they made it,'" said Adams. The couple collected three of the bags.

Nov 13, 2024 | nbclosangeles.com | Carolyn Johnson |Christine Roher

Zhenya Rozinskiy bought a 2017 Hyundai Santa Fe last year. It was for his son’s 16th birthday. The car had 90,000 miles, so Rozinskiy said he had it thoroughly checked out. “We did the extensive 90,000-mile service that Hyundai requires. We just wanted to make sure the car’s in good condition, it’s for a kid, you want to make sure it’s safe,” he said. Rozinskiy said his son drove the car just 2,000 miles when the trouble began. He described the conversation with his son.

Oct 28, 2024 | nbclosangeles.com | Carolyn Johnson |Christine Roher

Jennifer Smith and her husband were supposed to take their 10-year-old son Greyson to an Imagine Dragons concert last week. But the morning of the concert, she logged into her Ticketmaster account and the tickets were gone. It appeared someone had hacked into her account and swiped them. “Sure enough, the tickets we had purchased for a very expensive price were claimed by somebody named Codie Lee,” Smith said. A family friend offered an extra ticket to Greyson, a die-hard fan of the band.