Cindy Heo

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Articles

Using AI-equipped service robots: the customer point of view

Nov 6, 2024 | hospitalitynet.org | Reza Etemad-Sajadi |Valentina Clergue |Cindy Heo

Artificial Intelligence has been widely adopted across various industries, bringing transformative benefits and driving innovation in business operations. However, from the point of view of customers, the advantages of service robots equipped with generative AI come with caveats.
Travel & Tourism Set to Add a Record QAR 81BN to Qatar's Economy

May 8, 2024 | hotelnewsresource.com | Mandy Murry |How Airbnb |Cindy Heo

The World Travel & Tourism Council's (WTTC) 2024 Economic Impact Research (EIR) has revealed the Qatari Travel & Tourism sector reached new heights last year, with GDP contribution, jobs and domestic traveller spend all surpassing previous peaks. Last year, the Travel & Tourism’s GDP contribution grew by 31% to reach a record-breaking QAR 81.2BN, representing 10.3% of Qatar’s total economic output, demonstrating the sector’s importance to the national economy.
Portugal's Travel & Tourism Industry Poised for Historic Year

May 8, 2024 | hotelnewsresource.com | Mandy Murry |How Airbnb |Cindy Heo

The World Travel & Tourism Council (WTTC) 2024 Economic Impact Research (EIR) has revealed Portugal's Travel & Tourism sector is on the brink of a historic year, with its economic contribution expected to exceed €54 billion. The World Travel & Tourism Council (WTTC) 2024 Economic Impact Research (EIR) has revealed Portugal's Travel & Tourism sector is on the brink of a historic year, with its economic contribution expected to exceed €54 billion.
Holiday Inn Express & Suites Houston Northwest Tomball Area in Tomball, TX Listed for Sale

May 7, 2024 | hotelnewsresource.com | How Airbnb |Cindy Heo |Mandeep S Lamba |Dipti Mohan

Holiday Inn Express & Suites Houston Northwest Tomball Area HVS Brokerage & Advisory, as the sole and exclusive advisory firm to ownership, presents the opportunity to acquire the 72-key Holiday Inn Express & Suites Houston Northwest Tomball Area, a limited-service hotel asset in Tomball, Texas, which is part of the Houston-The Woodlands-Sugar Land MSA. Absentee-Owned Asset The absentee-owned hotel operates with a full staff.
How Airbnb and short-term rentals reshape rural and urban communities

May 3, 2024 | hospitalitynet.org | Cindy Heo |How Airbnb

In less than two decades, short-term rentals have thoroughly transformed the hospitality industry, wresting 15% market share from hotels. From a feel-good pioneer of the sharing economy to a $100bn behemoth, Airbed and Breakfast, better known as Airbnb, has revolutionized hospitality from its beginnings in 2007 — creating a whole new market in the process. But what happens to a community when Airbnb comes to town?
Could revenue management solve hospitality’s labor shortage?

Dec 19, 2023 | insights.ehotelier.com | Cindy Heo

After suffering the effects of COVID-19 for several long years, the tourism and hotel industries are now fully entering the recovery phase. According to a report from the UNWTO, international arrivals surged to 80% of pre-pandemic levels in the first quarter of 2023. Approximately 235 million tourists embarked on international travel during the first three months of the year, marking a two-fold increase year-on-year.
The High Cost of Low Employee Engagement and Mental Health Issues

Oct 24, 2023 | htrends.com | Cindy Heo

STORY HIGHLIGHTS Low employee engagement and mental health issues lead to higher turnover rates and absenteeism in the hospitality industry and other sectors. These problems cost companies dearly, impacting financial outcomes, productivity, and employee morale. Employee empowerment and wellbeing-focused leadership are essential to solving these challenges and achieving sustainable success. Nowadays, workplace wellbeing is not merely a matter of social responsibility.
Resilient Leadership: How to Overcome Obstacles to Become a Better Leader

Oct 17, 2023 | hotelnewsresource.com | Alessandro Inversini |Cindy Heo

Against the backdrop of uncertain markets, record inflation, and the IMF forecast for global growth to decelerate from 3% this year to 2.9% in 2024, well below the historical average, it is particularly important for resilient leadership to become one of the most desired skills in the workplace.
Restaurant Technology Trends to Watch in 2024

Oct 12, 2023 | htrends.com | Cindy Heo

The restaurant industry, which until recently has relied on traditional processes, is currently undergoing a huge digital transformation with food and beverage establishments of all sizes adopting technology and innovative digital solutions.
Regenerative Hospitality: A Paradigm Shift for the Hotel Industry? - By Dr Alessandro Inversini

Oct 4, 2023 | hotelnewsresource.com | Alessandro Inversini |Cindy Heo

As part of his research on regenerative hospitality and digital technology, Dr Alessandro Inversini had the fantastic opportunity to visit two rural reserves in Lebanon, namely Shouf Cezar Reserve and Jamal Moussa Reserve. In this article, he shares his experience, and gives us insights into his research results.