Reza Etemad-Sajadi

Nov 6, 2024 | hospitalitynet.org | Reza Etemad-Sajadi |Valentina Clergue |Cindy Heo

Artificial Intelligence has been widely adopted across various industries, bringing transformative benefits and driving innovation in business operations. However, from the point of view of customers, the advantages of service robots equipped with generative AI come with caveats.

Jul 29, 2024 | hospitalitynet.org | Reza Etemad-Sajadi

Dr. Reza Etemad-Sajadi is currently Associate Professor in EHL Hospitality Business School. He holds a Ph.D. (Management) from the University of Neuchatel, MA and BS (Computer and Communication Sciences) from Ecole Polytechnique Fédérale Lausanne (EPFL).

Jul 29, 2024 | hospitalitynet.org | Reza Etemad-Sajadi

Social interaction is at the core of human well-being and the heart of any hospitality business. Numerous empirical studies in the hospitality literature have reported the positive effect of social interactions on customer experience and satisfaction. As healthcare technologies become increasingly innovative, various types of connected devices have been developed in order to provide high-quality healthcare services.