Valentina Clergue

2 months ago | hospitalitynet.org | Simone Puorto |Valentina Clergue

Hospitality often treats wellbeing as a luxury spa experience, but Valentina Clergue of EHL argues it's so much more. Wellbeing isn't just about pleasure (spas, massages) but also meaning, growth & social connections. Employee wellbeing is as critical as guest wellbeing. Happy staff = happy guests. Wellbeing isn't exclusive to luxury hotels. Sleep, good food, fresh air, and social interaction matter everywhere.

Dec 9, 2024 | hospitalitynet.org | Valentina Clergue

In hospitality, guest well-being should be at the forefront of every business strategy. This is necessary for sustained success as prioritizing guest well-being results in higher satisfaction, loyalty, and a stronger brand image. Hospitality goes beyond providing a good service, it is about creating memorable experiences for individuals.

Nov 6, 2024 | hospitalitynet.org | Reza Etemad-Sajadi |Valentina Clergue |Cindy Heo

Artificial Intelligence has been widely adopted across various industries, bringing transformative benefits and driving innovation in business operations. However, from the point of view of customers, the advantages of service robots equipped with generative AI come with caveats.

Jun 4, 2024 | greenlodgingnews.com | Valentina Clergue

NATIONAL REPORT—In recent years, the topic of well-being has become increasingly ubiquitous. A report by McKinsey (2024) finds, surprisingly, that millennials and Gen Z are spending more on health and wellness than older consumers. According to the Global Wellness Institute (2023), the wellness economy reached $5.6 trillion in 2023 and is forecast to soar to $8.5 trillion by 2027. Experiences and the pursuit of well-being go hand in hand.

Apr 26, 2024 | hospitalitynet.org | Valentina Clergue

In recent years, the topic of well-being has become increasingly ubiquitous. A report by McKinsey (2024) finds, surprisingly, that millennials and Gen Z are spending more on health and wellness than older consumers. According to the Global Wellness Institute (2023), the wellness economy reached $5.6 trillion in 2023 and is forecast to soar to $8.5 trillion by 2027. Experiences and the pursuit of well-being go hand in hand.