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Jan 17, 2024 | 
finextra.com | Anish Kapoor |Craig Farley |Joris Lochy |Nicholas Holt
A year ago, Finastra’s State of the Nation research identified BaaS and embedded finance as technological trends disrupting the financial services industry. Our latest research
shows these technologies continue to grow in significance, with financial services organizations adopting them in significant numbers.
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Jan 12, 2024 | 
finextra.com | Anish Kapoor |Craig Farley |Joris Lochy |Nicholas Holt
The new year brings interesting areas to understand and prepare for, especially if your business is positioned to take advantage of innovation in payments. By no means exhaustive, here are some developments in the FinTech sector I think will be worth watching
in 2024.
Payment rails development:
The infrastructures behind different payment solutions need to begin interacting.
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Nov 15, 2023 | 
finextra.com | Lydia Coyle |Phil Ashton |Alex Kreger |Craig Farley
It’s not entirely surprising to see the fintech industry embrace artificial intelligence with the fervor that it has for the last several years. Adopting the latest technology is part and parcel of what the most innovative fintech companies have been doing
since day one – in fact, it’s one of the characteristics that has most distinguished these companies from the established financial institutions that long dominated the banking space.
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Nov 15, 2023 | 
finextra.com | Phil Ashton |Alex Kreger |Craig Farley |Lydia Coyle
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External | what does this mean? This content is provided by an external author without editing by Finextra. It expresses the views and opinions of the author.
Are Building Society colleagues doing high-value tasks that drive the organisations success?
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Nov 13, 2023 | 
finextra.com | Alex Kreger |Craig Farley |Lydia Coyle |Victor Martin
The pandemic is thankfully now behind us. Yet, the major conversation around working patterns that it forced onto the table lingers, with firms of all sizes grappling with questions around the benefits of working remotely versus in-office collaboration.
Some organisations have issued directives about returning to the office full-time or made the decision to revert back to a set number of working days in the office every week.
At Quant, we have been carefully considering our approach.
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Nov 13, 2023 | 
finextra.com | Craig Farley |Lydia Coyle |Victor Martin |Bo Harald
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External | what does this mean? This content is provided by an external author without editing by Finextra. It expresses the views and opinions of the author.
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Nov 11, 2023 | 
finextra.com | Craig Farley |Lydia Coyle |Victor Martin |Bo Harald
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For Finextra's free daily newsletter, breaking news and flashes and weekly job board.
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External | what does this mean? This content is provided by an external author without editing by Finextra. It expresses the views and opinions of the author.
In the dynamic world of e-commerce, data-driven insights and efficient recovery strategies are the pillars of success.
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Jul 25, 2023 | 
ipintegration.com | Craig Farley
Back in February, we wrote about the top 5 ways to aid compliance with the Consumer Duty, helping any organisation operating within the financial services space to ensure they are compliant with the forthcoming Consumer Duty – the Financial Conduct Authority’s (FCA) new regulatory framework. With less than a month to go until the new regulation comes into force on 31 July 2023, we thought it pertinent to revisit the topic.
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Jul 14, 2023 | 
itbrief.co.uk | Craig Farley
The experience a customer has with a brand is pivotal to that company’s success. A good customer experience (CX) will boost customer loyalty and create a positive brand reputation, enabling it to attract new customers and see improved employee engagement. A bad CX will have customers looking to competitors for better services, and customer trust can wane, which can ultimately impact the bottom line.
The stakes are high for those Contact Centres delivering CX.
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Jan 19, 2023 | 
ipintegration.com | Craig Farley
Every January, people set personal resolutions for the year ahead. The same is true of organisations. Whether it is better serving customers, or commencing a long-awaited project – there is something cathartic about wiping the slate clean and starting afresh in the New Year. Amidst the current cost-of-living crisis and financial uncertainty, it feels as though resolutions this year should be about how to make existing systems and practices better, rather than starting afresh.
