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Nov 8, 2024 | 
cuinsight.com | Angela Prestil |CU Difference
Back in 2020 at the height of the pandemic, John Krasinski (Yes, the Jack Reacher and The Office guy.) began an online series called Some Good News, focused on providing a brief respite from the ongoing stories of bad news surrounding us at that time. Watching my social feeds right now makes me wish for some good, old-fashioned happy stories.
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Oct 25, 2024 | 
cuinsight.com | Mark Lynch |CU Difference
Over the last decade, credit unions have realized that many of their members face financial challenges. They have found that some members face challenges brought on by poor financial decisions. Some face challenges because of insufficient income to meet their basic expenses. However, credit unions have also found that many members face challenges because of factors beyond the members’ control such as medical debt, job loss and natural disasters.
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Aug 15, 2024 | 
cuinsight.com | Angela Prestil |CU Difference
Dear PFI (Primary Financial Institution),We’ve known each other intimately for 40 years. I’m pretty sure that only my doctor has more information about me than you do. You know my social, my birth date, how much money I have, my credit score, and all my former addresses. Plus, so much more. I’ve had a mortgage with you since 1989. I’ve bought and sold 6 houses in that time, and you’ve always held my mortgage. Yet when I sold my house to move out of state, you didn’t call. You didn’t write.
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Jul 19, 2024 | 
cuinsight.com | Angela Prestil |CU Difference
A quick review of any trade publication or online news portal will show multiple articles regarding leveraging the benefits of AI —Artificial Intelligence. While I’ll admit all those college papers I wrote would have been much easier to create using ChatGPT and a laptop instead of my old Smith Corona and hours of research in the library, I have to wonder how our teams feel about the future of member service with AI promising to revolutionize every interaction. Change is intimidating.
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Jun 20, 2024 | 
cuinsight.com | Angela Prestil |CU Difference
I was talking with a friend the other day who is going through a very stressful time. Her company is in the middle of a merger–as so many companies in our industry are these days–and she’s in the process of interviewing to keep her own job. Yes, you read that correctly. It’s a job she’s held for several years, but she can’t be seen as “entitled” to keep it. With two kids and a mortgage, it’s not a stretch to say that having a solid job is critical.
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May 17, 2024 | 
cuinsight.com | Angela Prestil |CU Difference
CU Pride was formed in February 2020 as the first LGBTQ+ association for credit unions. The tenants of the organization are powerful:Promote the visibility and voice of LGBTQ+ individuals in the credit union industry. Provide a safe but brave place for communion and discussion. Encourage action by allies and social change agents. Foster inclusivity and consciousness through programs, education, and networking.
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Apr 17, 2024 | 
cuinsight.com | Kerala Taylor |Angela Prestil |CU Difference
For lenders like yourself, your LOS is the direct pathway connecting you to borrowers—it’s the engine driving your mortgage operations and a crucial tool in their homebuying journey. That’s why selecting a LOS tailored to your specific needs is vital to maintaining competitiveness in a saturated market. However, the idea of implementing a new mortgage LOS can be intimidating.
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Apr 17, 2024 | 
cuinsight.com | Kerala Taylor |Angela Prestil |CU Difference
America’s Credit Unions President/CEO Jim Nussle urged the U.S. Postal Service (USPS) to end its experiment in postal banking and “return its focus to the core mission of making sure Americans get their mail in a timely manner” ahead of the Senate Committee on Homeland Security and Governmental Affairs’ hearing on oversight of the USPS. In a letter to the committee, Nussle expressed credit union concerns around USPS’s expansion of financial services and postal banking.
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Apr 17, 2024 | 
cuinsight.com | Angela Prestil |Judy Hoberman |CU Difference |Andy Janning
Do you remember the proverbial “watercooler chat?” Or even catching up in the breakroom in the morning? When topics ranged from the game last night to who got voted off the island in Survivor? Maybe you talked about work for a bit, but most of the conversation was warming up for the day and building relationships with our colleagues. Flash forward to 2024. It’s tougher to recruit and retain top talent and all of us seem to be running faster than ever.
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Mar 21, 2024 | 
cuinsight.com | Lauren Culp |Sydney Isabelle Mayer |Angela Prestil |CU Difference
All aboard the payment rail express, the ride where your financial institution’s digital payments strategy determines your loss mitigation and your users’ satisfaction. Let’s take a closer look at a crucial pillar of digital wallets: Payment RailsEach day we operate more and more in digital currency. Financial institutions’ payment rails fuel the movement of digital currency – and either provide a safety net against or open door for fraud and losses.
