Danielle Stekelenburg

Jun 17, 2024 | bain.com | Simon Henderson |Marco D'Avino |Eric Thompson |Danielle Stekelenburg

A volatile macro environment and threats of a recession have prompted many companies to cut costs aggressively. Leadership teams are scrambling to adapt to high inflation, supply chain disruptions, ESG commitments, changing customer needs, and a higher cost of capital. All face uncertain economic growth. Continual cost and productivity improvements can address those challenges—and they remain fundamental to any firm’s success.

May 29, 2024 | bain.com | Jani Kelloniemi |Herbert Blum |Danielle Stekelenburg |Glyn Truscott

It’s hard to imagine a business overlooking or underinvesting in a market that has about 400 million potential customers worldwide, an 8% annual revenue growth rate, wide profit margins, and relatively manageable service costs. And yet, that’s the case for many telecommunications companies when it comes to their small- and medium-sized business customers. It’s a big opportunity.