Opal Tomashevska

May 30, 2024 | dakcu.org | Opal Tomashevska

While passionate credit union advocates support people over profits philosophy, it can have some drawbacks for an executive’s own financial well-being. by Opal Tomashevska and Kwame Smith with TruStage Many of the executives who lead today’s credit unions have been in the industry for decades. As such, they are full-time, passionate advocates of the people-over-profits philosophy. This is a great thing for the membership, staff and community.

Apr 29, 2024 | cuinsight.com | Emily Claus |Randall Smith |Opal Tomashevska |Darren Smith

The fight against overdraft and NSF fees has been a popular topic in the financial industry over the last few years, as the Biden Administration has worked to eliminate those it considers “junk fees” in the name of consumer protection. Opponents argue that financial institutions such as credit unions have relied on this income for too long and have reached near-predatory levels with the amount and frequency at which they charge.

Apr 29, 2024 | cuinsight.com | Randall Smith |Shawn Temple |Opal Tomashevska |Darren Smith

Community bank and credit union leadership teams are incredibly diverse. Your leaders have a wide range of skillsets, interests and opinions. Certain executives might even seem like oil and water with each other – so far apart in leadership styles that it hurts the group. But those “oil and water” differences aren’t always a bad thing. In fact, they are strengths you must learn to leverage effectively. Patrick Lencioni’s Working Genius model teaches six types of “geniuses” make up the workflow.

Apr 29, 2024 | cuinsight.com | Randall Smith |Opal Tomashevska |Darren Smith |Atm Usa

As a lender, it is imperative to proactively manage the risks associated with vehicle insurance to safeguard against uninsured collateral. The average premium exceeding $1,800 annually highlights the financial strain faced by borrowers, often resulting in lapsed insurance coverage. To address these challenges, a borrower-centric approach is essential. Many lenders are realizing the importance of adapting their strategies to address insurance lapses, total losses, repossessions, and delinquencies.

Apr 29, 2024 | cuinsight.com | Randall Smith |Opal Tomashevska |Darren Smith |Atm Usa

Measuring customer satisfaction — the degree to which your customers are happy with the products and services your company provides—is a persistent challenge that seems only to get harder. Four recent perspectives summarized below put a fine point on it: The data we gather is increasingly unreliable or incomplete; and getting it right demands the kind of sophisticated digital infrastructure that most retail organizations, including banks, simply don’t have.