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Jan 6, 2025 | 
cumanagement.com | John Pesh |Diane Franklin |Tom Pierce
7 minutes Shanece Robinson, 2024 CUES® Emerge Winner, Advocates for an Enhanced Learning Experience 2024 CUES Emerge winner Shanece Robinson shares how AI-driven learning tools are transforming employee growth and engagement, elevating CU performance along the way. As Team Lead of Learning and Development at $1 billion Sharonview Federal Credit Union, Shanece Robinson is passionate about empowering employees to reach their fullest potential.
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Dec 5, 2024 | 
cuinsight.com | Matt Carpenter |Tom Pierce |Katie Stone |Ann Davidson
A new consumer report from PYMNTS Intelligence and Elan finds that 1 in 3 consumers opened a new credit card in the last 12 months, with most choosing a general-purpose option over co-branded options. Although financial stability influences credit card choice, consumer spending remains consistent regardless of income level and motivation for seeking a new card. As you refine your credit card strategy for 2025 and beyond, consider these actionable insights.
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Dec 4, 2024 | 
cuinsight.com | Kristi S Kelley |Tom Pierce |Doug Williams |Katie Stone
Credit unions face a pressing challenge: how to drive growth and innovation when legacy core systems hold them back. This isn’t just a technology problem—it’s a strategic transformation imperative to meet modern member expectations and operational demands. Future-proofing begins with taking a strategic pause or recalibration to open new avenues for solutions-assessing legacy systems’ capabilities or building a foundation for a new resilient, adaptable core.
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Nov 27, 2024 | 
cuinsight.com | Doug Williams |Katie Stone |Darren Smith |Tom Pierce
Digital technology has been reshaping the financial sector at an amazing speed. To remain competitive, credit unions face the challenge of embracing digital transformation while retaining the personal touch of their member-first business model. Fortunately, digital technology can actually be used to help credit unions form a deeper understanding of their members and serve them in a way that is more relevant, personalized, and efficient.
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Nov 27, 2024 | 
cuinsight.com | Katie Stone |Darren Smith |Tom Pierce |Ann Davidson
Every credit union wants to be the resource members turn to when they have a financial need or challenge. But what does it take to become the choice members think of first? The best mortgages? Great CD rates? Low fees? Those are important, of course, and credit unions tend to have a leg up when it comes to rates and fees. But are these the secret to go-to status? CO-OP CU thinks there’s a better way.
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Nov 8, 2024 | 
cuinsight.com | Tom Pierce
The payments industry has experienced significant transformation in recent years, driven by changing consumer preferences and economic factors like inflation, labor market shifts, and potential regulatory changes. But which preferences are taking center stage, and what trends are emerging? More importantly, how can credit unions continue to meet member expectations?
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Oct 24, 2023 | 
cuinsight.com | Tom Pierce |Randy Ralston |DaLand CUSO
Today’s consumers are faced with more options than ever when making payments or conducting transactions. Gone are the days when physical cash, checks and cards were the only choices available. Now, consumers can decide between one of these or a host of other options, including a credit or debit card (whether physical or issued digitally), contactless card, mobile wallet, wearable, a buy now, pay later program, a person-to-person payment app—the list goes on.
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Oct 2, 2023 | 
mondaq.com | Tom Pierce
Benchmarking is the process of calculating your restaurant's
key financial or operational metrics and comparing them to
established standards. Those standards may be industry averages,
the performance of "best-in-class" restaurants or even
your own restaurant's past performance. Benchmarking can be an
effective tool for identifying areas in need of improvement,
spotting dangerous trends while there is still time to address them
and enhancing your restaurant's profitability.
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Jun 12, 2023 | 
cuinsight.com | Tom Pierce
We are thrilled to introduce a new thought leadership platform – PSCUTV. This video series offers a new, fast-paced way to engage with topics that are relevant for your credit union and your members. PSCU Chief Growth Officer Brian Scott is the host, and each brief episode explores timely insights that are top-of-mind in the credit union industry. In these quick-hitting segments, guests include credit union executives, industry leaders and PSCU thought leaders.
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Mar 17, 2023 | 
cuinsight.com | Tom Pierce
For the past five years, PSCU has set out to gauge the state of payment preferences among credit union members and other financial institution customers (“non-members”) through annual research. Each year, PSCU has explored the factors influencing consumers when it comes to their choice and usage of different payment methods – and how these factors may vary among different life stages and economic events.
