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Jun 10, 2024 | 
hospitalitynet.org | Don DeMarinis
The hospitality industry has witnessed an explosion in technology that has transformed the way properties engage with guests. From a proliferation of mobile apps and chatbots to self-service options for everything from check-in to food ordering, change is the order of the day. Every touchpoint in the guest journey is an opportunity to provide a hospitality moment, which ensures a frictionless experience but also improves guest interactions.
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Jun 2, 2024 | 
hotelexecutive.com | Don DeMarinis
With the help of technology, staff can elevate guest experiences across a property.
Elevating the Guest Experience The hospitality industry has witnessed an explosion in technology that has transformed the way properties engage with guests. From a proliferation of mobile apps and chatbots to self-service options for everything from check-in to food ordering, change is the order of the day.
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May 15, 2024 | 
hospitalitynet.org | Don DeMarinis
Many hotels collect guest data with the guest's permission but how many truly use it effectively? The properties that have meaningfully increased their direct booking rates, overall loyalty and guest satisfaction have done so by fully committing to a data-driven approach that forges memorable moments across every interaction point along each guest's journey.
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Oct 11, 2023 | 
hospitalitynet.org | Don DeMarinis
What makes a luxury property different from other hotels? While some might say it’s the grandeur of the property – the building, the artwork, the furniture – others may say it’s the amenities – the heated bathroom floors, lush towels and floor-length Turkish cotton robes, incredible gourmet food selections, and an undeniable service level from staff members.
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Sep 13, 2023 | 
hospitalitynet.org | Don DeMarinis
The demands of an "always on" world mean an exceptional experience 24/7 across all channels is an imperative. For hotels, mobile technology is foundational to forging a lasting relationship with guests from the get-go; where hotels can provide a window into their services and elevate the guest experience. Mobile devices can be an extension of a hotel's staff and its services.
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Sep 13, 2023 | 
bytes.hitec.org | Don DeMarinis
— By Don DeMarinis - Senior Vice President, Sales for Agilysys Americas and EMEAVisit us at HITEC booth 140113 September 2023 Photo: AgilysysThe demands of an "always on" world mean an exceptional experience 24/7 across all channels is an imperative. For hotels, mobile technology is foundational to forging a lasting relationship with guests from the get-go; where hotels can provide a window into their services and elevate the guest experience.
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Sep 9, 2023 | 
hotelexecutive.com | Don DeMarinis |Joel Pyser |Mark Remijan |HMP Master
This article was co-authored by Michelle Holm, Ph.D. , Associate Lecturer, Rosen College of Hospitality Management, UCFThe COVID-19 pandemic has created an unprecedented disruption to the events industry on a global scale. Business events are gatherings, hosted for a variety of reasons: networking, education, sharing information, and conducting business. Traditionally, those objectives have been best achieved at events that are live and in person.
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Aug 23, 2023 | 
hospitalitynet.org | Don DeMarinis
Leisure travel has returned. Guests with a pent-up desire to vacation are looking to spend their money on revenge travel. These guests are looking to be spoiled with exceptional experiences at luxury properties, regardless of staffing challenges. If you hope to profit from revenge travel, you need to be able to attract and delight guests by providing them with the zero-disappointment extravagant experience they desire.
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Aug 23, 2023 | 
bytes.hitec.org | Don DeMarinis
— By Don DeMarinis - Senior Vice President, Sales for Agilysys Americas and EMEAVisit us at HITEC booth 140123 August 2023 Photo: Agilysys Photo: Agilysys Photo: AgilysysLeisure travel has returned. Guests with a pent-up desire to vacation are looking to spend their money on revenge travel. These guests are looking to be spoiled with exceptional experiences at luxury properties, regardless of staffing challenges.
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Jun 4, 2023 | 
hotelexecutive.com | Wei Wei |Don DeMarinis |Frank Speranza |Josh Stuhr
This article was co-authored by Aili Wu, Ph.D. student, Graduate Teaching Assistant , Rosen College of Hospitality Management, University of Central FloridaThe buzzword "Metaverse" has become viral globally when Facebook announced its new name "Meta" in late 2021. It is predicted that in the next few decades, the metaverse is the emerging disruptive technology that will revolutionize customers' experience in the hospitality and marketing industry (Buhalis et al., 2023).
