Garry Grant

Dec 3, 2024 | jewellermagazine.com | Samuel Ord |Michael Hinshaw |Garry Grant |Laura Dawson

It would seem somewhat customary to sign off the December issue of Jeweller by echoing the familiar refrain of “It’s hard to believe another year has come and gone.”This time around, I’ll do no such thing. The past year has been long and demanding for many in the Australian jewellery industry, and I won’t pretend otherwise.

Oct 1, 2024 | jewellermagazine.com | Simon Dell |Garry Grant |Doug Stephens |Sue Cockburn

In the age of digital communication, online reviews have become a powerful tool for consumers to share their experiences and influence the decision-making of other customers, which can, in turn, lead to the success or demise of businesses. While leaving a bad review can be a way to voice dissatisfaction, it’s crucial to understand that there are consequences for reviewers and the businesses they are critiquing.

Oct 1, 2024 | jewellermagazine.com | Sue Cockburn |Garry Grant |Doug Stephens |David Brown

Some time ago, I was captivated by an article on Nimble about building customer loyalty. The article by Ross Keating was titled ‘How To Build Customer Loyalty And Increase Revenue.’ This statistic caught my eye: 67 per cent of people cease trading with a business because of perceived indifference. The author’s take on this statistic was that “they [customers] did not know if the business loved them or not!”While the statistic is from 2004, it still rings true.

Oct 1, 2024 | jewellermagazine.com | David Brown |Simon Dell |Garry Grant |Doug Stephens

If you’re like most people, you’ll likely have one or two unique skills that serve you well. Discovering your unique point of difference often lies at the intersection of these distinct skill sets. By being competent—though not necessarily extraordinary—in two separate areas, you can create a unique value proposition that positions you in the top echelon of your industry. This concept is best illustrated by the success story of cartoonist Scott Adams, the creator of Dilbert.

May 21, 2024 | allwork.space | Garry Grant

Local SEO is critical for any business that operates on a regional level. While general SEO focuses on ranking in searches nationwide, local SEO prioritizes appearing on search engine results pages in a specific location.  Businesses looking to stay competitive need to understand the significance of local Search, specifically focusing on components like Google Maps, NAP (Name, Address, Phone Number) consistency, and more.