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My Bench: Nathan Kiddle

1 week ago | jewellermagazine.com | Samuel Ord |David Brown

Nathan KiddleRobert Cliff Master JewellersSIGNATURE PIECE:(ELISE) This piece was designed and handmade for the Jewellery Design Awards and was named a finalist. It features 18-carat white and yellow gold with free spinning rails held in place with handmade screws and is set with diamonds and Ceylon sapphires. FAVOURITE GEMSTONE: Blue Ceylon Sapphire. FAVOURITE METAL: 18-carat yellow gold.
Flip the script on the beliefs holding you back

2 weeks ago | jewellermagazine.com | Ryan Estis |Georganne Bender |Shep Hyken |David Brown

Through my life experiences, conditioning, limited understanding, and fear of failure, I convinced myself I wasn’t cut out to start a business. I clung to that internal version of myself, and it afforded some false sense of security and a way to rationalise my decision to stay the course. I was also very wrong. As my dream beckoned, I summoned the courage to answer the call and take my shot. If you’ve ever thought, “That’s just not possible for me,” you’re not alone.
My Bench: Arda Kara

1 month ago | jewellermagazine.com | Samuel Ord |David Brown

Arda KaraFidda & KatinaSIGNATURE PIECE:(CLOSE TO THE HEART) This was the very first custom-made piece I completed. This ring was extra special, as it was the engagement ring that I used to propose to my wife. Due to the sentimental value, I took extra care and precision to design this ring, leveraging my existing contacts in the industry to source the perfect diamonds to create this timeless ring.
Preventing burnout among the staff in your store

1 month ago | jewellermagazine.com | Jeannie Walters |David Brown |Paul Sloane |David Brock

There is a strange dichotomy in customer service. At its core, it should be joyful!It feels good to help customers solve problems, have a moment of delight, and feel better about their business relationships. However, the truth is that those same customers, whom we are happy to serve, do not always sing our praises or use their ‘inside voices’ when asking for support. Serving customers is hard work.
How you can beat online competition

2 months ago | jewellermagazine.com | Alex Fetanat |David Brown |Shep Hyken |Paul Sloane

Entering the competitive online jewellery market can be a challenge for store owners. As a jewellery store owner, you are constantly running advertising campaigns both online and offline to attract customers with a top-notch selection, competitive prices, and exceptional quality. Standing out from the competition, especially against more prominent, well-established brands with seemingly endless marketing budgets, can be a daunting challenge.
Becoming more interesting by showing more interest

2 months ago | jewellermagazine.com | Shep Hyken |David Brown |Paul Sloane |Dave Wakeman

When I was a teenager, Johnny Carson hosted The Tonight Show. I found him to be more than entertaining. I found him to be interesting. It didn’t take long for me to realise that what made him interesting was his genuine interest in his guests. He not only asked great questions but also listened to his guests and seemed to always have the perfect comment that led to a better conversation, not just an interview with questions and answers.
Why is it so common for business owners to resist fresh ideas?

2 months ago | jewellermagazine.com | Paul Sloane |David Brown |Shep Hyken |Dave Wakeman

The widespread resistance to new ideas is one of humanity’s most fascinating paradoxes. We’re a species that thrives on innovation, yet we’re remarkably good at resisting change. This resistance isn’t just an interesting quirk; it has profound implications for our progress and well-being. Think about life-saving medical treatments that faced years of scepticism, or environmental solutions currently being resisted despite evidence of their need.
Time to Thrive: Nationwide prepares for annual conference

Jan 22, 2025 | jewellermagazine.com | Samuel Ord |Laura Dawson |David Brown |Arabella Roden

Nationwide Jewellers represents more than 360 members and 420 stores across Australia, New Zealand, and Fiji. The group will gather on the Gold Coast on 4-7 April for its annual Timeout Conference, with this year’s theme ‘Time to Thrive’. General manager Glen Pocklington said the conference program has been designed to provide members with the insights and tools required to generate sales growth ahead of forecast economic recovery.
Why being “lazy” can make you a more effective boss

Dec 2, 2024 | southernjewelrynews.com | David Brown
From ordinary to extraordinary: The secrets to a successful holiday season

Nov 7, 2024 | jewellermagazine.com | David Brown |Arabella Roden |Callum Glennen |Martin Foster

Research has suggested that as much as 25 per cent of annual sales can be completed during the holiday period. Consequently, how this period is managed can significantly impact profit. It’s a simple situation: A successful December can elevate a retailer’s year from ordinary to memorable, while a poor showing can lead to disaster. In recent years, the retail landscape in Australia has changed significantly with the adoption of Black Friday sales.