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3 days ago | 
charterworks.com | Jacob Clemente
Key takeaways: Routine employee support, hiring, and learning development are three areas of HR particularly ripe for change from AI in the short-term. The biggest shift to the HR function over the next few years will be the role it plays in leading the organization through its AI transformation.
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1 week ago | 
time.com | Jacob Clemente
April 13, 2025 6:30 AM EDT Michael Fraccaro recently left his role as Mastercard’s chief people officer, a position he held for almost nine years. After helping cultivate what he considers one of Mastercard’s “major differentiator[s]”—its strong culture—Fraccaro passed the reins to his successor Susan Muigai, and he will continue to serve in an advisory role until the end of the year.
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2 weeks ago | 
charterworks.com | Jacob Clemente
Read next: Pro Playbook Leadership Pro Office design Collaboration Pro Book briefing Communication
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2 weeks ago | 
time.com | Jacob Clemente |Kevin Delaney
April 6, 2025 6:30 AM EDT The shock of president Trump’s tariffs—should they remain in place—will without doubt reverberate through workplaces. One of the best things leaders can do for their workers right now is give them calm, consistent communication. Here are points to hit: You recognize they may feel anxious about the economy and their jobs. Despite low unemployment and recent strong hiring numbers, worker confidence is lower than it was in spring of 2020, according to LinkedIn data.
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3 weeks ago | 
charterworks.com | Jacob Clemente |Cari Nazeer |Kevin Delaney
· 5 min read We’ve written about the idea that some organizations are breaking their roles down into tasks to see how different jobs will be affected by AI and to inform decisions about hiring, reskilling, and upskilling. ServiceNow provides one of the clearest examples of this we’ve seen yet.
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3 weeks ago | 
time.com | Jacob Clemente
March 30, 2025 6:31 AM EDT At Charter, we’ve focused on understanding the implications of AI for the value of expertise, junior workers, and the shape of organizations. A new analysis by the Burning Glass Institute and the Harvard Business School Project on Managing the Future of Work covers all three. It estimates that AI could affect nearly 50 million US jobs in the coming years in one of two ways.
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3 weeks ago | 
charterworks.com | Jacob Clemente |Cari Nazeer |Kevin Delaney
· 13 min read At Charter, we’ve focused on understanding the implications of AI for the value of expertise, junior workers, and the shape of organizations. A new analysis by the Burning Glass Institute and the Harvard Business School Project on Managing the Future of Work covers all three. It estimates that AI could affect nearly 50 million US jobs in the coming years in one of two ways.
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3 weeks ago | 
charterworks.com | Massella Dukuly |Jacob Clemente |Cari Nazeer |Kevin Delaney
· 1 min read Looking to improve your work with AI? In this episode of The AI Download, Jeremy Caplan, director of teaching and learning at CUNY's Newmark Graduate School of Journalism and author of the Wonder Tools, a newsletter that explores new tools and resources to improve your work, walks us through some of his favorite AI tools and use cases that you can use to supercharge your work.
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4 weeks ago | 
charterworks.com | Jacob Clemente |Cari Nazeer |Kevin Delaney
Read next: Pro Playbook Leadership Pro Office design Collaboration Pro Book briefing Communication
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1 month ago | 
charterworks.com | Jacob Clemente |Cari Nazeer |Kevin Delaney
· 5 min read Last week, we published an interview with Taylor Bradley, head of talent strategy and developer success at AI startup Turing, who argued that large language models (LLMs) can substitute for much of the expertise of HR professionals.
