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1 month ago | 
time.com | Jacob Clemente
May 25, 2025 6:30 AM EDT One of the big questions about genAI’s implication for work is whether it gives a greater performance boost to less experienced, lower-performing workers or more experienced, higher-performing workers. Research skews toward the former, but a few studies have found that access to genAI tools like ChatGPT help high performers more. One of the most well-known studies in the second camp has now been discredited.
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1 month ago | 
charterworks.com | Jacob Clemente
The New Employer Brand Summit starts in Days Hours Minutes Seconds Learn more→ Read next: Pro Playbook Leadership Pro Office design Collaboration Pro Book briefing Communication
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1 month ago | 
charterworks.com | Jacob Clemente
Pete Koomen, co-founder of Optimizely and a group partner at Y Combinator, recently wrote an essay critiquing the way many companies build their AI products today, citing the example of Gmail’s AI assistant, which still isn’t very useful. The essay is worth reading if you’re interested in AI product design, but many people will be more interested in a demo he includes in the post.
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1 month ago | 
charterworks.com | Jacob Clemente
Read next: Pro Playbook Leadership Pro Office design Collaboration Pro Book briefing Communication
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1 month ago | 
charterworks.com | Jacob Clemente
· 1 min read In this episode of The AI Download, Qualtrics CEO Zig Serafin joins us to discuss how AI is transforming his company. We explore Qualtrics’ approach to AI adoption, real-world use cases, the impact on talent, and how these changes are reshaping Serafin’s role as CEO. Read next: Pro Playbook Leadership Pro Office design Collaboration Pro Book briefing Communication
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1 month ago | 
charterworks.com | Jacob Clemente
In its recent Work Trend Index Annual Report, Microsoft predicts the emergence of the “agent boss,” a person who will manage AI agents to accomplish work, much like what a manager does today with people. How transferable is a person’s ability to lead people and their ability to lead AI agents? A new working paper suggests it’s very similar. A person’s ability to lead a team of people is highly correlated with their ability to lead teams of AI agents, they find.
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1 month ago | 
charterworks.com | Jacob Clemente
Read next: Pro Playbook Leadership Pro Office design Collaboration Pro Book briefing Communication
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1 month ago | 
time.com | Jacob Clemente |Kevin Delaney
May 4, 2025 6:30 AM EDT We’ve noticed a growing trend in professional circles of people sending ideas or documents for review with notes like “here are some ideas from ChatGPT” or “here’s a draft I wrote with the help of ChatGPT.” What follows is often unedited—or lightly edited—text that’s overly generic or missing important context.
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2 months ago | 
charterworks.com | Jacob Clemente
Key takeaways: Routine employee support, hiring, and learning development are three areas of HR particularly ripe for change from AI in the short-term. The biggest shift to the HR function over the next few years will be the role it plays in leading the organization through its AI transformation.
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2 months ago | 
time.com | Jacob Clemente
April 13, 2025 6:30 AM EDT Michael Fraccaro recently left his role as Mastercard’s chief people officer, a position he held for almost nine years. After helping cultivate what he considers one of Mastercard’s “major differentiator[s]”—its strong culture—Fraccaro passed the reins to his successor Susan Muigai, and he will continue to serve in an advisory role until the end of the year.
