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6 days ago | 
charterworks.com | Jacob Clemente
Read next: Pro Playbook Leadership Pro Office design Collaboration Pro Book briefing Communication
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1 week ago | 
charterworks.com | Jacob Clemente
· 1 min read In this episode of The AI Download, Qualtrics CEO Zig Serafin joins us to discuss how AI is transforming his company. We explore Qualtrics’ approach to AI adoption, real-world use cases, the impact on talent, and how these changes are reshaping Serafin’s role as CEO. Read next: Pro Playbook Leadership Pro Office design Collaboration Pro Book briefing Communication
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1 week ago | 
charterworks.com | Jacob Clemente
In its recent Work Trend Index Annual Report, Microsoft predicts the emergence of the “agent boss,” a person who will manage AI agents to accomplish work, much like what a manager does today with people. How transferable is a person’s ability to lead people and their ability to lead AI agents? A new working paper suggests it’s very similar. A person’s ability to lead a team of people is highly correlated with their ability to lead teams of AI agents, they find.
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1 week ago | 
charterworks.com | Jacob Clemente
Read next: Pro Playbook Leadership Pro Office design Collaboration Pro Book briefing Communication
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1 week ago | 
time.com | Jacob Clemente |Kevin Delaney
May 4, 2025 6:30 AM EDT We’ve noticed a growing trend in professional circles of people sending ideas or documents for review with notes like “here are some ideas from ChatGPT” or “here’s a draft I wrote with the help of ChatGPT.” What follows is often unedited—or lightly edited—text that’s overly generic or missing important context.
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3 weeks ago | 
charterworks.com | Jacob Clemente
Key takeaways: Routine employee support, hiring, and learning development are three areas of HR particularly ripe for change from AI in the short-term. The biggest shift to the HR function over the next few years will be the role it plays in leading the organization through its AI transformation.
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1 month ago | 
time.com | Jacob Clemente
April 13, 2025 6:30 AM EDT Michael Fraccaro recently left his role as Mastercard’s chief people officer, a position he held for almost nine years. After helping cultivate what he considers one of Mastercard’s “major differentiator[s]”—its strong culture—Fraccaro passed the reins to his successor Susan Muigai, and he will continue to serve in an advisory role until the end of the year.
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1 month ago | 
charterworks.com | Jacob Clemente
Read next: Pro Playbook Leadership Pro Office design Collaboration Pro Book briefing Communication
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1 month ago | 
time.com | Jacob Clemente |Kevin Delaney
April 6, 2025 6:30 AM EDT The shock of president Trump’s tariffs—should they remain in place—will without doubt reverberate through workplaces. One of the best things leaders can do for their workers right now is give them calm, consistent communication. Here are points to hit: You recognize they may feel anxious about the economy and their jobs. Despite low unemployment and recent strong hiring numbers, worker confidence is lower than it was in spring of 2020, according to LinkedIn data.
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1 month ago | 
charterworks.com | Jacob Clemente |Cari Nazeer |Kevin Delaney
· 5 min read We’ve written about the idea that some organizations are breaking their roles down into tasks to see how different jobs will be affected by AI and to inform decisions about hiring, reskilling, and upskilling. ServiceNow provides one of the clearest examples of this we’ve seen yet.
