Charter

Our goal is to revolutionize workplaces and usher in a new age of vibrant organizations where every employee can succeed. Charter achieves this by connecting research with real-world application—providing individuals with practical strategies for effective work. We share insights through an email newsletter and various content formats, organize events for workplace leaders, and provide an online training course on hybrid work in collaboration with Nomadic. We also partner directly with organizations. This is just the beginning, and we invite you to connect with us to share your thoughts or requirements.

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Articles

Executive Summary: How AI is reshaping HR

6 days ago | charterworks.com | Jacob Clemente

Read next: Pro Playbook Leadership Pro Office design Collaboration Pro Book briefing Communication
Book Briefing: ‘The Systems Leader’ by Robert E. Siegel

1 week ago | charterworks.com | Michelle Peng

· 2 min read Senior leaders have no shortage of high-stakes decisions that come with reputational risks, from shifting diversity, equity, and inclusion commitments to conducting layoffs amid an economic downturn. Navigating the complicated balance of internal and external communications to maintain trust inside and outside the organization in spite of these risks is one of the skills Robert E. Siegel highlights in his forthcoming book, The Systems Leader.
The AI Download: Qualtrics' CEO on how AI is changing his company

1 week ago | charterworks.com | Jacob Clemente

· 1 min read In this episode of The AI Download, Qualtrics CEO Zig Serafin joins us to discuss how AI is transforming his company. We explore Qualtrics’ approach to AI adoption, real-world use cases, the impact on talent, and how these changes are reshaping Serafin’s role as CEO. Read next: Pro Playbook Leadership Pro Office design Collaboration Pro Book briefing Communication
The skills required to lead teams of AI agents

1 week ago | charterworks.com | Jacob Clemente

In its recent Work Trend Index Annual Report, Microsoft predicts the emergence of the “agent boss,” a person who will manage AI agents to accomplish work, much like what a manager does today with people. How transferable is a person’s ability to lead people and their ability to lead AI agents? A new working paper suggests it’s very similar. A person’s ability to lead a team of people is highly correlated with their ability to lead teams of AI agents, they find.
Download: AI norms one-pager

1 week ago | charterworks.com | Jacob Clemente

Read next: Pro Playbook Leadership Pro Office design Collaboration Pro Book briefing Communication
Scenario planning for people leaders in uncertain times

2 weeks ago | charterworks.com | Kevin Delaney

· 4 min read One of our current obsessions is how to be an excellent people leader in times of uncertainty such as now. The reasons people might be unsettled probably don’t require much enumeration, but they include a potential recession, the White House’s hard-line stance on immigration and diversity, and, of course, potential job loss from AI.
Two myths about high performance busted by new research

2 weeks ago | charterworks.com | Michelle Peng

Read next: Pro Playbook Leadership Pro Office design Collaboration Pro Book briefing Communication
AI agents and what comes after the org chart

2 weeks ago | charterworks.com | Kevin Delaney

Featured in today's newsletter: AI agents and what comes after the org chart. What happened when researchers staffed a fake company with AI agents. Why KKR is training executives in empathy. AI agents could have specialized roles, company logins, and memories as early as next year, Anthropic chief information security officer Jason Clinton told Axios. The features could allow agents to act with even more autonomy, effectively becoming full virtual employees.
Book Briefing: ‘Coaching Power’ by Tom Preston and Luciana Núñez

3 weeks ago | charterworks.com | Michelle Peng

· 2 min read With Charter Pro, get unlimited access to: In-depth reporting, exclusive analysis, and essential research to stay ahead on critical workplace issues and navigate the future of work Three premium, expert-led newsletters per week for quick decision-making insights Templates, toolkits and benchmarks to effectively lead and implement key initiatives Exclusive live events and on-demand workshops for unique networking and upskilling opportunities
AI Tip of the Week: Take Your Child to Work Day

3 weeks ago | charterworks.com | Michelle Peng

· 1 min read For Sherif Mansour, head of Atlassian Intelligence, successful adoption of AI in the workplace hinges on workers seeing the value of AI outside of work. “Once you use it in your personal life, then light bulb moments come in your work life,” he told Charter at Team ‘25, Atlassian’s recent conference, pointing to examples including mobile phones and the internet.