
Jamie Stewart
Managing Editor, ICIS Energy at ICIS News
Managing editor at ICIS Energy. Views are mine.
Articles
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Apr 12, 2024 |
contactcenterworld.com | A Leading BPO |Jamie Stewart |Sytel Limited
br> #contactcenterworldSytel, a UK-based vendor of a Contact Center as a Service (CCaaS) cloud platform, has predicted that as automation is introduced to manage service levels in the contact center, the need for supervisor intervention will be reduced by 90%+. The claim is made as Sytel release their Sytel Real-Time Automation (SRA) solution, which automatically assigns agents to work on queues where the service level is under threat, no matter what the media type.
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Nov 28, 2023 |
contactcenterworld.com | Jamie Stewart |Sytel Limited
2023 Buyers Guide IVR1.) Call Center StudioCall Center StudioCall Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting.
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Jun 20, 2023 |
mondaq.com | Jamie Stewart
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Apr 30, 2023 |
newsbreak.com | Jamie Stewart
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Nov 5, 2021 |
powerengineeringint.com | Jamie Stewart
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RT @TomLRodgers: •Data from German TSO GASCADE appears to show gas is physically flowing through the Lubmin II point (This is important bec…
#Suez #Evergreen #EVERGIVEN https://t.co/LubjRqREa7
GLM comment: The rising global role of the Dutch TTF https://t.co/fXjaP4rw7b