Sytel Limited

Apr 12, 2024 | contactcenterworld.com | A Leading BPO |Jamie Stewart |Sytel Limited

br> #contactcenterworldSytel, a UK-based vendor of a Contact Center as a Service (CCaaS) cloud platform, has predicted that as automation is introduced to manage service levels in the contact center, the need for supervisor intervention will be reduced by 90%+. The claim is made as Sytel release their Sytel Real-Time Automation (SRA) solution, which automatically assigns agents to work on queues where the service level is under threat, no matter what the media type.

Apr 12, 2024 | prlog.org | Sytel Limited

AYLESBURY, U.K. - April 12, 2024 - -- The claim is made as Sytel release their Sytel Real-Time Automation (SRA) solution, which automatically assigns agents to work on queues where the service level is under threat, no matter what the media type. Sytel CEO Michael McKinlay commented "Automation of inbound operations is a logical step forward. What is surprising is that it has taken the industry until now to achieve it. "Does SRA put supervisors out of a job?

Nov 28, 2023 | contactcenterworld.com | Jamie Stewart |Sytel Limited

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