Janet Guptill

May 1, 2024 | hbr.org | Erik Decker |John Glaser |Janet Guptill

This past February, a ransomware attack on a company called Change Healthcare brought medical billing in the United States to a standstill and propelled hundreds of financially strapped health systems and medical practices to the brink of bankruptcy. The breach paralyzed the cash flow of many of the organizations that collectively account for a fifth of the U.S. economy, potentially compromised as many as 85 million patient records, and cost billions of dollars.

Feb 16, 2024 | hbr.org | John Glaser |Janet Guptill |Sara Vaezy

At first glance, it looks like health care in the United States is ripe for disruption. Digital technology advances have the power to help address the shortcomings of care delivery: It costs too much, its quality isn’t what it could and should be, and millions of people live hundreds of miles from the nearest hospital and/or don’t have a primary care doctor. But for many reasons, the incumbents — established health systems — will be extremely hard to displace. Instead, the winners will be health systems that team up with digital tech companies.