Jaspaul Saini

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Articles

Gen AI in Customer Service - Smart Agent Assist by EXL

Jan 5, 2025 | celent.com | Karlyn Carnahan |Keith Raymond |Jaspaul Saini

ABOUT THE SHOWCASEGen AI is the hottest topic in the industry right now. Insurers are reaching out daily with questions and the need for advice through bootcamps, presentations, and requests for information about relevant vendors. We’ve created this showcase to allow insurers to see actual demos of available Gen AI products across the insurance value stream. ACCESS AND LENGTH:The short introduction (1:59) is available to all. Click the image below to access.
Gen AI in Customer Service - Accenture CALM

Jan 5, 2025 | celent.com | Karlyn Carnahan |Keith Raymond |Jaspaul Saini

ABOUT THE SHOWCASEGen AI is the hottest topic in the industry right now. Insurers are reaching out daily with questions and the need for advice through bootcamps, presentations, and requests for information about relevant vendors. We’ve created this showcase to allow insurers to see actual demos of available Gen AI products across the insurance value stream. ACCESS AND LENGTH:The short introduction (1:41) is available to all. Click the image below to access.
Gen AI in Claims - Smart Data Signals by EXL

Jan 5, 2025 | celent.com | Karlyn Carnahan |Keith Raymond |Jaspaul Saini

ABOUT THE SHOWCASEGen AI is the hottest topic in the industry right now. Insurers are reaching out daily with questions and the need for advice through bootcamps, presentations, and requests for information about relevant vendors. We’ve created this showcase to allow insurers to see actual demos of available Gen AI products across the insurance value stream. ACCESS AND LENGTH:The short introduction (1:32) is available to all. Click the image below to access.
Gen AI in Claims - Flywheel by Cape Analytics

Dec 6, 2024 | celent.com | Karlyn Carnahan |Keith Raymond |Jaspaul Saini

ABOUT THE SHOWCASEGen AI is the hottest topic in the industry right now. Insurers are reaching out daily with questions and the need for advice through bootcamps, presentations, and requests for information about relevant vendors. We’ve created this showcase to allow insurers to see actual demos of available Gen AI products across the insurance value stream. ACCESS AND LENGTH:The short introduction (1:33) is available to all. Click the image below to access.
Gen AI in Customer Service - VitechQ by Vitech

Dec 5, 2024 | celent.com | Karlyn Carnahan |Keith Raymond |Jaspaul Saini

ABOUT THE SHOWCASEGen AI is the hottest topic in the industry right now. Insurers are reaching out daily with questions and the need for advice through bootcamps, presentations, and requests for information about relevant vendors. We’ve created this showcase to allow insurers to see actual demos of available Gen AI products across the insurance value stream. ACCESS AND LENGTH:The short introduction (1:35) is available to all. Click the image below to access.
Responsible AI governance foundational for scaling Gen AI in insurance

Dec 1, 2024 | celent.com | Jaspaul Saini

By Jaspaul Saini, Principal Analyst - InsuranceIn the rapidly evolving landscape of insurance, carriers are increasingly adopting generative artificial intelligence (Gen AI) to enhance their operations, with IT budgets for Gen AI doubling in 2024. However, the successful scaling of Gen AI hinges on establishing robust responsible AI governance frameworks that address risks such as data privacy, bias, and transparency, while also fostering innovation through AI centers of excellence.
Implications of AI Policy under Trump 2.0

Nov 18, 2024 | celent.com | Jaspaul Saini

President-elect Donald Trump has indicated that he intends to significantly alter the United States' artificial intelligence (AI) policy as he prepares for his second term. Although the exact plan of action is unclear, the new Trump administration has declared that it will be scaling back federal oversight structures established under Biden's administration.
GenAI: Beyond the Proof of Concept — Banking Edition | Celent

Oct 15, 2024 | celent.com | Alenka Grealish |Jaspaul Saini

15 October 2024Best Practices for Scaling GenAI in Banking Celent is observing a shift in generative AI (GenAI) activities at banks. Nearly half of banks surveyed have been investing in proof-of-concepts (PoCs) and are now identifying use cases that have demonstrated sufficient value and feasibility to move to production. Banks that can accelerate their path to value realization and competitive differentiation stand to gain not only market share but also a sustainable competitive lead.
Gen AI in P&C and Life Claims - Digital Owl

Sep 18, 2024 | celent.com | Karlyn Carnahan |Keith Raymond |Jaspaul Saini

ABOUT THE SHOWCASEGen AI is the hottest topic in the industry right now. Insurers are reaching out daily with questions and the need for advice through bootcamps, presentations, and requests for information about relevant vendors. We’ve created this showcase to allow insurers to see actual demos of available Gen AI products across the insurance value stream from a number of vendors. ACCESS AND LENGTH:The short introduction (1:51) is available to all. Click the image below to access.
GenAI-Beyond the Proof of Concept

Sep 16, 2024 | celent.com | Jaspaul Saini

The insurance industry is moving quickly to understand and begin to leverage the unique capabilities of GenAI technology.