Jill Zucker

1 month ago | mckinsey.com | Greg Kelly |Jill Zucker |Steve Reis |Tjark Freundt

April 7, 2025Business leaders today face a changing world order: intensifying geopolitical changes, shifts in trade relationships and policy, depopulation, fluctuating interest rates, stretched customers, and revolutionary technological innovations. In times of such uncertainty and change, productivity and cost cutting often become the natural focus. Such a view, however, is shortsighted and not a harbinger of prosperity in the years to come.

Jan 22, 2025 | mckinsey.com | Andy West |Greg Kelly |Jill Zucker |Kate Siegel

Despite intense competition from both established players and emerging brands, global beauty retailer Sephora has continued to experience significant organic growth across business units (LVMH’s selective retail business which houses the brand grew 25 percent in 2023). According to global president and CEO Guillaume Motte, the main ingredient to Sephora’s fast-growth success has been a relentless focus on customers.

Jan 13, 2025 | mckinsey.com | Andy West |Greg Kelly |Jill Zucker |Kate Siegel

Despite intense competition from both established players and emerging brands, global beauty retailer Sephora has continued to experience significant organic growth across business units (LVMH’s selective retail business which houses the brand grew 25 percent in 2023). According to global president and CEO Guillaume Motte, the main ingredient to Sephora’s fast-growth success has been a relentless focus on customers.