Articles

  • 1 week ago | nrn.com | Joanna Fantozzi

    Starbucks made multiple technology investment announcements at the company’s 2025 Leadership Experience event last week in Las Vegas, which drew an audience of 14,000 Starbucks managers. Two of the event’s most notable headlines include the launch of Green Dot Assist — a generative AI-powered chatbot that baristas can communicate with in real time — and the Next Gen POS, which is designed to reduce training time and drink remakes.

  • 1 week ago | nrn.com | Joanna Fantozzi

    Editor's Note: This podcast was recorded before the Trump administration reversed course on ICE raids. President Trump hit pause on restaurant raids, however, it was temporary. The Trump administration reportedly told ICE to stop immigration enforcement in the restaurants, hotels, and agricultural industries. The shift comes after complaints from business owners about losing hard-to-replace workers. This move would have eased pressure on industries heavily staffed by undocumented labor.

  • 1 week ago | restaurant-hospitality.com | Joanna Fantozzi

    Drai’s Las Vegas opened its latest outpost — Drai’s Supper Club — in New York City on June 11Drai’s Las Vegas — the beach club and nightclub known for both day and nighttime parties — has opened a supper club outpost in New York City. Drai’s Supper Club, which features 1920s-inspired décor, live music five nights a week, and an eclectic menu, opened on June 11.

  • 1 week ago | nrn.com | Joanna Fantozzi

    The Trump administration has allegedly directed U.S. Immigration and Customs Enforcement officials to pause immigration-related arrests and deportations in multiple sectors with high concentrations of immigrant workers, including the agricultural, hotel, and restaurant industries.

  • 2 weeks ago | nrn.com | Joanna Fantozzi

    Imagine ordering food delivery from an app and then 20 minutes later, hearing a buzzing drone outside your home. The drone deposits your order into a smart mailbox that keeps your dinner at the perfect temperature until you retrieve it. This scenario might sound like something from a science-fiction movie, but according to Arrive AI, an AI-driven delivery platform that recently completed its initial public offering, this technology is on the horizon.

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Joanna Fantozzi
Joanna Fantozzi @JoannaFantozzi
18 Oct 24

RT @JohnAGordon: Very meaningful #restaurants note. Other tactics can be done in lieu of dramatic low end pricing. RT: How operators can…

Joanna Fantozzi
Joanna Fantozzi @JoannaFantozzi
30 May 24

RT @savor_fm: Catch the new episode of TechBytes where Rob Grimes chats with @JoannaFantozzi & @JoeGuszkowski about the evolution of restau…

Joanna Fantozzi
Joanna Fantozzi @JoannaFantozzi
29 Feb 24

I'm looking to speak with people have worked at @panerabread over the past 3 years in any capacity for a story for @NRNonline. Give me a shout here or at [email protected]. Thank you! #Panera