Karishma Mehrotra
Reporter at The Washington Post
reporter, washington post. work in: scroll, indian express, wsj, cnn, bloomberg, radiolab. fulbright. pulitzer finalist, redink, sopa
Articles
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4 days ago |
nzherald.co.nz | Karishma Mehrotra
AI is reshaping India's service industry, creating jobs but also threatening entry-level positions. Photo / 123rfFor three years, Kartikeya Kumar hesitated before picking up the phone, anticipating another difficult conversation with another frustrated customer. The call centre agent, now 29, had tried everything to eliminate what a colleague called the “Indian-ism” in his accent. He mimicked the dialogue from Marvel movies and belted out songs by Metallica and Pink Floyd.
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5 days ago |
newsindiatimes.com | Ela Dutt |Karishma Mehrotra
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5 days ago |
stuff.co.nz | Karishma Mehrotra
For three years, Kartikeya Kumar hesitated before picking up the phone, anticipating another difficult conversation with another frustrated customer. The call centre agent, now 29, had tried everything to eliminate what a colleague called the “Indian-ism” in his accent. He mimicked the dialogue from Marvel movies and belted out songs by Metallica and Pink Floyd. Relief finally arrived in the form of artificial intelligence.
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5 days ago |
share.google | Karishma Mehrotra
GURGAON, India — For three years, Kartikeya Kumar hesitated before picking up the phone, anticipating another difficult conversation with another frustrated customer. The call center agent, now 29, had tried everything to eliminate what a colleague called the “Indian-ism” in his accent. He mimicked the dialogue from Marvel movies and belted out songs by Metallica and Pink Floyd. Relief finally arrived in the form of artificial intelligence.
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6 days ago |
washingtonpost.com | Karishma Mehrotra
AI is transforming Indian call centers. What does it mean for workers? (washingtonpost.com) AI is transforming Indian call centers. What does it mean for workers? By Karishma Mehrotra 2025062105004100 GURGAON, India — For three years, Kartikeya Kumar hesitated before picking up the phone, anticipating another difficult conversation with another frustrated customer.
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