Kelvin Brown
Video Journalist and Producer at BBC
Producer at @BBCWorldService focusing on investigations. Previously with #BBCAfricaEye.
Articles
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2 months ago |
duomarketing.co.za | Kelvin Brown
Simplifying customer interactions can lead to happier, more loyal customers. There is more choice than ever before, meaning customers are not forced to endure a customer experience (CX) that is characterised by clutter or unnecessary friction. We’ve all experienced difficult customer experiences. Just recently, I opted to use WhatsApp to engage with a business but was channelled back and forth between channels to ultimately accept that I was number 200-odd in the voice queue.
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Nov 5, 2024 |
bbrief.co.za | Kelvin Brown
Kelvin Brown | Executive Customer Operations | Telviva | mail me |Simplifying customer interactions can lead to happier, more loyal customers. There is more choice than ever before, meaning customers are not forced to endure a customer experience (CX) that is characterised by clutter or unnecessary friction. We’ve all experienced difficult customer experiences.
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Oct 11, 2024 |
bizcommunity.com | Kelvin Brown |Khensani Nobanda |Riyaat Phillips |Ryan Falkenberg
Simplifying customer interactions can lead to happier, more loyal customers. There is more choice than ever before, meaning customers are not forced to endure a customer experience (CX) that is characterised by clutter or unnecessary friction. Kelvin Brown, Customer Operations Executive, Telviva. Image suppliedSimplifying customer interactions can lead to happier, more loyal customers.
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Oct 8, 2024 |
itweb.co.za | Kelvin Brown
Simplifying customer interactions can lead to happier, more loyal customers. There is more choice than ever before, meaning customers are not forced to endure a customer experience (CX) that is characterised by clutter or unnecessary friction. We’ve all experienced difficult customer experiences. Just recently, I opted to use WhatsApp to engage with a business, but was channelled back and forth between channels to ultimately accept that I was number 200-odd in the voice queue.
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Jan 25, 2024 |
speedinet.co.za | Sherrill Byrne |Kelvin Brown |Promoted Content
Promoted | Telviva has designed a service experience ecosystem for its contact centre customers, writes the company’s Kelvin Brown.
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The latest #BBCEye investigation I have been working on is out today. It's about the thousands of #Ukrainian men fleeing the country to avoid having to join the army. This one was a co-production with @bbcukrainian. A big shout out to @MarocicoOana who produced and directed it.
Swimming rivers and faking illness to escape Ukraine’s draft https://t.co/IDahK3FtFD
Our latest documentary on the civil war in #Myanmar is out today on the BBC. We gained rare access to the jungle training camps where protestors are being turned into soldiers. Watch it here: https://t.co/ai6bW13Vu3 #WhatsHappeningInMyanmar https://t.co/IyHOW7pP9h
The full report showing why #Myanmar is now in a state of civil war by colleagues at @bbcburmese and @BBCWorld data journalism unit can be found here: https://t.co/9dzD0bO8kB
