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Dec 4, 2024 | 
techfinancials.co.za | Ryan Falkenberg |Gugu Lourie
Ask most people how they feel about getting a sales call and they’ll tell you how annoying it is. That annoyance only increases if they pick up the phone and can tell that a virtual agent is making the call. Think about it: have you ever heard someone talk fondly about receiving robocalls? The thing is, outbound sales calls are actually an important part of the marketing funnel.
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Nov 6, 2024 | 
bizcommunity.com | Evan-Lee Courie |Warren Hawkins |Ryan Falkenberg
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With Black Friday, one of the most important events on the South African retail calendar, just around the corner, retailers are facing the annual challenge of balancing high demand with customer satisfaction. This year, as economic pressures intensify, South African shoppers are more discerning, seeking not just deals, but real value.
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Oct 18, 2024 | 
itnewsafrica.com | Mamsi Nkosi |Ryan Falkenberg
Not all that long ago, Black Friday was the preserve of major US retailers. Held the day after US Thanksgiving (which always falls on the fourth Thursday of November), it signals the start of the Christmas shopping season. The midnight queues of this now global phenomenon have largely been replaced by e-commerce, but Black Friday remains a logistical feat for retailers.
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Oct 18, 2024 | 
bizcommunity.com | Ryan Falkenberg
Not all that long ago, Black Friday was the preserve of major US retailers. Held the day after US Thanksgiving (which always falls on the fourth Thursday of November), it signals the start of the Christmas shopping season. The midnight queues of this now global phenomenon have largely been replaced by e-commerce, but Black Friday remains a logistical feat for retailers. Ryan Falkenberg, CEO, CLEVVA.
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Oct 17, 2024 | 
retailbriefafrica.co.za | Ryan Falkenberg
Not all that long ago, Black Friday was the preserve of major US retailers. Held the day after US Thanksgiving (which always falls on the fourth Thursday of November), it signals the start of the Christmas shopping season. The midnight queues of this now global phenomenon have largely been replaced by e-commerce, but Black Friday remains a logistical feat for retailers.
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Oct 11, 2024 | 
bizcommunity.com | Kelvin Brown |Khensani Nobanda |Riyaat Phillips |Ryan Falkenberg
Simplifying customer interactions can lead to happier, more loyal customers. There is more choice than ever before, meaning customers are not forced to endure a customer experience (CX) that is characterised by clutter or unnecessary friction. Kelvin Brown, Customer Operations Executive, Telviva. Image suppliedSimplifying customer interactions can lead to happier, more loyal customers.
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Sep 30, 2024 | 
bizcommunity.com | Ryan Falkenberg |Lindsey Schutters
Adopting voice bots or virtual agents makes a lot of sense for a wide variety of companies, particularly those with high and varying call volumes. Rather than trying to hire and train temporary staff for peak periods, virtual agents act as a permanent pressure valve, deflecting high call volumes away from existing staff so they can focus on the high impact calls. Image source: sebastien decoret – 123RF.comUsed properly, these virtual agents save time, money, and resources.
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Sep 26, 2024 | 
techfinancials.co.za | Ryan Falkenberg |Gugu Lourie
Adopting voice bots or virtual agents makes a lot of sense for a wide variety of companies, particularly those with high and varying call volumes. Rather than trying to hire and train temporary staff for peak periods, virtual agents act as a permanent pressure valve, deflecting high call volumes away from existing staff so they can focus on the high impact calls. Used properly, these virtual agents save time, money, and resources.
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Aug 28, 2024 | 
businesslink.co.za | Ryan Falkenberg
By Ryan Falkenberg, CEO, CLEVVATourism is vital to the South African economy, accounting for 8.2% of the country’s gross domestic product (GDP) and 9.2% of employment, according to the World Travel & Tourism Council. By 2030, the sector’s contribution to GDP is expected to increase to 10.4%, with the number of people employed set to grow by more than 500 000.
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Jul 29, 2024 | 
itweb.africa | Ryan Falkenberg
Read time: 3 minutes On 1 September, South Africa’s retirement savings landscape is set to undergo one of its biggest shake ups since the dawn of democracy 30 years ago. On that day, the two-pot retirement system will come into effect. Retirement product providers can expect a massive uptick in queries, with some expecting as many as 200 000 more calls per month.
