Riyaat Phillips

Oct 11, 2024 | bizcommunity.com | Kelvin Brown |Khensani Nobanda |Riyaat Phillips |Ryan Falkenberg

Simplifying customer interactions can lead to happier, more loyal customers. There is more choice than ever before, meaning customers are not forced to endure a customer experience (CX) that is characterised by clutter or unnecessary friction. Kelvin Brown, Customer Operations Executive, Telviva. Image suppliedSimplifying customer interactions can lead to happier, more loyal customers.

Jun 28, 2024 | bizcommunity.com | Lindsey Schutters |Jaco Roux |Cherylann Sawyer |Riyaat Phillips

Our client, a global chicken franchise, faced challenges with their existing store locator tool. Customers searching for the nearest restaurant were directed to the main website and prompted to re-enter their address, causing frustration. Additionally, the headquarters struggled with real-time updates across stores, leading to data inaccuracies. To address these issues, we implemented a subdomain store locator solution to streamline data flow and create a single source of truth.

Apr 9, 2024 | bizcommunity.com | Jeff Ryan |Mariëtte Frazer |Riyaat Phillips

The South African manufacturing sector is on the cusp of a revolution driven by the powerful combination of robotics and machine learning (ML). This technology has the potential to significantly boost productivity, efficiency, and competitiveness for local companies that embrace it. Yaskawa Motoman HC robots"Machine learning in automation and robotics allows for a significant increase in productivity within manufacturing processes," says Andrew Crackett, managing director at Yaskawa South Africa.

Jan 5, 2024 | retailbriefafrica.co.za | Riyaat Phillips

What lies ahead for retail in a world that smells faintly of recession with whiffs of economic depression but is driven by the overwhelming scent of innovation and emergent technology? The answer is…people. The cost of living, the nervous twitches of the global economy and the lingering recession are all having an ongoing impact on the retail sector and its outlook for 2024. What lies ahead?

Jan 5, 2024 | bizcommunity.com | Riyaat Phillips

H&M Move’s latest movewear collection, set to make its global debut on 11 January, unveils the exclusive partnership with powerhouse musician Raye. Image supplied.