Kristi S Kelley

2 months ago | cuinsight.com | Phil Seely |Kristen Jason |Kristi S Kelley |Libby Calderone

Technological innovation and consumer preferences are rapidly changing the payments landscape. Amid this evolution, the tried-and-true debit card continues to remain popular, making up thirty percent of payments in the USA (The Federal Reserve). Still, credit unions need to embrace both the challenges and opportunities of digital technology to ensure their debit card program continues to thrive in this dynamic environment. Digital wallets are reaching the zenith of their popularity.

Jan 10, 2025 | cuinsight.com | ARIS JERAHIAN |Kristen Jason |Kristi S Kelley |Brian Lee

The credit union industry is undergoing a technological evolution that promises to reshape the entire industry. Digital transformation and artificial intelligence were the talk of the town, with every leader looking for ways to improve operational efficiency and enhance member value.

Jan 8, 2025 | cuinsight.com | Kristen Jason |Kristi S Kelley |Libby Calderone |Becky Reed

The Q&A session during Alacriti’s webinar, Maximizing Growth and Member Engagement With Instant Payments, featuring Keith Gray, Vice President of Strategic Partnerships at The Clearing House, and Mark Majeske, SVP of Faster Payments at Alacriti, offered practical insights into pressing concerns surrounding instant payments.

Jan 2, 2025 | cuinsight.com | Kristi S Kelley

The financial services industry is evolving rapidly, with 2025 set to be a transformative year. As consumer expectations rise and regulatory pressures increase, financial institutions must adapt to remain competitive. Here are three key trends that we recommend financial institutions focus on to provide greater access and value to consumers while enhancing their own competitiveness and growth. Real-time payments (RTP) are no longer a luxury but a necessity.

Dec 12, 2024 | cuinsight.com | Marla Pieton |Kristi S Kelley |Brian Lee |John Pettit

Consumer technology is quickly evolving the needs and expectations of business members. To stay competitive, credit unions need to shift their perspective around who their greatest competition is. By benchmarking against the most digitally mature business banking solutions and other operations, credit unions can identify functionality gaps and evolve from basic offerings to sophisticated, always-available services that are intuitive and cohesive across mobile or desktop.