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Dec 3, 2024 | 
hospitalitynet.org | Linchi Kwok |Linchi KwokProfessor
Employee well-being, a cornerstone of a healthy workplace and professional performance, has been significantly impacted by the COVID-19 pandemic. As we transition out of this crisis, it is of utmost importance to promptly evaluate the current state of hospitality employees’ well-being. This will enable managers to support those in need, underscoring our research's critical and timely nature, which will be reported here.
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Oct 10, 2024 | 
hospitalitynet.org | Linchi Kwok |Linchi KwokProfessor
AI can streamline the hiring process, but concerns linger. For example, AI could perpetuate gender or racial biases in the hiring process, just like most human HR managers could do.
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Oct 2, 2024 | 
hospitalitynet.org | Linchi Kwok |Linchi KwokProfessor
Last week, we discussed how more companies used AI to screen resumes and analyze job candidates’ performance in the initial interviews. We called for companies’ attention to the potential AI biases in hiring. This week, we will visit what job candidates can do to help AI pick us and recommend us for hiring. First and foremost, job candidates must thoroughly research the job and the company to understand its job descriptions and organizational culture.
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Sep 24, 2024 | 
hospitalitynet.org | Linchi Kwok |Linchi KwokProfessor
Using computer programs to screen job candidates’ resumes is not a new HR practice among big corporates. AI accelerates the automation process for all companies in the selection process. More companies are using AI to evaluate job candidates’ performance in their initial interviews, such as word choice and cognitive abilities, in addition to screening their resumes.
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Aug 6, 2024 | 
hospitalitynet.org | Max Starkov |Linchi Kwok |Linchi KwokProfessor
I usually have a better booking experience with the Bonvoy App than Marriott.com, especially when browsing the properties on the map (more than just "super slow" on its website). Can you imagine what book-direct experiences people would have with smaller chains or independent hotels? Most travelers do not even bother to download hotel apps, which explains why hotels have incredibly low conversation rates.
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Jul 2, 2024 | 
hospitalitynet.org | Linchi Kwok |Linchi KwokProfessor
I rented a pure electronic vehicle (PEV) or battery electric vehicle (BEV) for a road trip to Palm Springs in January. That was the first time I took a trip with an EV, and I discovered that a PEV was only good for short or daily commutes. I will need a hybrid EV or a gas-powered car for longer road trips. Before this road trip, I assumed that EV chargers would be “everywhere” in California because California is the pioneer in banning the sales of new gas-powered vehicles.
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Mar 5, 2024 | 
hospitalitynet.org | Max Starkov |Linchi Kwok |Linchi KwokProfessor
Any marketing content that describes your product - in this case your hotel - must be original, authentic, enticing and believable. Your marketing content should tell a consistent "story" about your hotel's value proposition and brand, and inspire travelers to consider and eventually book your property. This is marketing 101. This rule applies to your website copy and descriptions, OTA and directory listings, social media posts, digital marketing messaging, etc.
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Nov 28, 2023 | 
hospitalitynet.org | Linchi Kwok |Linchi KwokProfessor
The gross profit margin for a cup of coffee or tea can reach 95% or more for restaurants. Who doesn’t want to sell more drinks? Let’s check out the latest coffee and tea trends to ensure we stay on top. According to the National Coffee Data Trends Report, in the fall of 2023, 63% of U.S. consumers (65% in the Midwest) drank coffee within a day before they took the survey.
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Nov 21, 2023 | 
hospitalitynet.org | Linchi Kwok |Linchi KwokProfessor
A new wave of industrial revolution is here --- AI (artificial intelligence) will change everything we do. Undoubtedly, AI can improve restaurant operations. AI can provide insights into a restaurant’s menu offerings and pricing strategies based on consumer data and market trends. Restaurant owners can adjust the recipes/menu and price accordingly. AI can help restaurants monitor food temperature, cleanliness, and safety procedures, ensuring they comply with health and safety regulations.
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Oct 9, 2023 | 
hospitalitynet.org | Mark Fancourt |Linchi KwokProfessor
This article is published as part of a viewpoint in the World Panel:Do you see the new vacation rental regulations as a positive or negative impact on destinations moving forward? Digital Marketing in Hospitality — Viewpoint by Mark FancourtAirbnb, VRBO, and vacation rentals did surprisingly well during the pandemic. Many travelers choose to stay in home-sharing or vacation rental facilities over hotels for a reason. That shows how strongly consumers demand a new type of lodging product.
