Mark Beccue

Feb 20, 2024 | futurumgroup.com | Sherril Hanson |Keith Kirkpatrick |Daniel Newman |Mark Beccue

IntroductionI was recently able to catch up with Ken Peterson, President of CX at QuestionPro, to get an overview of the 2023 updates to the company’s CX management platform and chat about what 2024 might bring. 2023 saw a solid stream of improvements to the QuestionPro CX management platform with many enhancements focused on user experience, automation and reporting capabilities. The company also did a lot of work towards integrating technologies from its 2022 acquisition of SuiteCX.

Feb 16, 2024 | futurumgroup.com | Mark Beccue |Keith Kirkpatrick |Craig Durr |Camberley Bates

The News: On February 14, Salesforce announced the rollout of Slack AI, an assistant to help users find answers, distill knowledge, and work faster. Here are the key details:AI-powered search. Users can ask a question and get an answer based on relevant Slack messages. Examples include learning about a new marketing campaign, getting up to speed on company policies, gleaning insights about past decisions from historical context. Channel recaps.

Feb 13, 2024 | futurumgroup.com | Daniel Newman |Russ Fellows |Mark Beccue |Paul Nashawaty

On this episode of The Six Five Webcast, hosts Patrick Moorhead and Daniel Newman discuss the tech news stories that made headlines this week. The handpicked topics for this week are:Zoho Day 2024Arm Q3 FY24 EarningsCohesity & Veritas DealApple Vision Pro First ImpressionsGoogle Goes GeminiIntel IFS – NVIDIA Tie-up? For a deeper dive into each topic, please click on the links above. Be sure to subscribe to The Six Five Webcast so you never miss an episode.

Feb 12, 2024 | futurumgroup.com | Mark Beccue |Craig Durr |Sherril Hanson |Ron Westfall

The News: On February 8, Google published a series of blog posts outlining how Gemini Ultra, Google’s new flagship large language model (LLM), is becoming part of Google products. Here are the key details:Gemini Ultra is the largest Google model ever; it is designed for highly complex tasks. Gemini Ultra outperformed GPT-4 in eight of eight performance benchmarks, including measures for reasoning, math, coding, and multimodal. Gemini is designed at natively multimodal.

Feb 12, 2024 | futurumgroup.com | Sherril Hanson |Olivier Blanchard |Mark Beccue |Keith Kirkpatrick

During a January Cisco analyst briefing, Javed Khan, SVP/GM, Cisco Collaboration & Contact Center, and Jono Luk, VP Product Management, Webex Contact Center, shared progress around AI for the Webex portfolio and dug into contact center strategy. Khan reiterated that the view on AI is not just large language models (LLMs) but will also encompass a real-time media model that can extract audio and video intelligence.