Michael Atkin
National Consumer Affairs Reporter at ABC News (Australia)
Australian Consumer Affairs reporter. tips Signal +61447279901 or [email protected]
Articles
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1 week ago |
abc.net.au | Michael Atkin
Popular video games are using "harmful" tactics to keep kids gaming for longer, a new report has found. Researchers from CPRC and Monash University — who authored the report — looked at 20 "dark patterns" which they say deceived and manipulated gamers. The Consumer Policy Research Centre wants the federal government to create an independent body that would adjudicate complaints, called a digital ombudsman.
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1 week ago |
abc.net.au | Michael Atkin
A major superannuation fund is being accused of failing a first nations member. Australian super is already being sued by the corporate watchdog for allegedly having lengthy delays in processing death benefits. Now one indigenous woman has revealed how the funds' processes have had devastating consequences for her family.
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2 weeks ago |
abc.net.au | Michael Atkin
Don't you hate it when a company contacts you out of the blue trying to sell you something? One consumer group has used special new powers to make the first ever, so-called "super complaint" to the watchdog, the ACCC. The Consumer Action Law Centre is taking aim at unsolicited sales people, and it has the cold-calling and door-knocking tactics of the solar industry in its sights.
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2 weeks ago |
abc.net.au | Michael Atkin |Loretta Florance
On the top of a hill in Victoria's southeast, Christine Hirchfield's roof is lined with new solar panels, facing the afternoon sun. The panels have been there for a year, but they're yet to produce a single kilowatt of electricity for the 73-year-old pensioner. Unconnected to the grid, they're at the centre of a dispute that began with a Facebook ad, followed by a home visit from a salesman from GC Perfect Solar.
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1 month ago |
abc.net.au | Michael Atkin |Loretta Florance
As the Northern Rivers town of Lismore goes into recovery mode, waterlogged but not as flooded as authorities had feared, Adele Wessell is one of many breathing a heavy sigh of relief. Ms Wessell's home has been spared in the city's recent flood events, including the widespread devastation caused in 2022. This year she chose to live dangerously by under-insuring, after her insurance bill went up by almost $1,000.
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