Michael Toedt

Jan 23, 2025 | hospitalitynet.org | Simone Puorto |Max Starkov |Mark Fancourt |Michael Toedt

As automation, robotics, and AI continue to advance at breakneck speed, the role of digital workers is reshaping industries across the board. Take Amazon, for instance: robots now account for nearly half of its workforce, with over 750,000 robotic units working alongside 1.55 million human employees. Unlike Amazon's efficiency-focused model, however, our industry thrives on human connection and personalized service.

Jul 4, 2024 | hospitalitynet.org | Simone Puorto |Michael Toedt

At HITEC 2024, Simone Puorto interviewed Michael Toedt, CEO and Founder of dailypoint, to discuss the company's evolution, the current state of AI in the hospitality industry, and the critical importance of having a central strategy for guest data. Introduction and Company Overview Michael Toedt introduces himself as the co-founder of dailypoint, a company that started 20 years ago as a direct marketing consulting firm and transitioned into a SaaS software provider around 2015.

Apr 23, 2024 | hotel-online.com | Michael Toedt

Embracing Guest Centricity Over TransactionsBy Michael ToedtDoug Rice, a distinguished figure in hotel technology, recently critiqued the stagnation of Property Management Systems (PMS)[1] in his piece for Hospitality Upgrade. Despite three decades, the core functionality of PMS has remained largely unchanged. While interfaces have evolved, the underlying processes have not, posing a significant roadblock to efficiency and personalization.