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Sep 5, 2024 | 
cuinsight.com | Lesley Sears
“Resilience is not about avoiding the storm but learning to dance in the rain.” — UnknownChallenges are inevitable in the life of a credit union executive. The true measure of success doesn’t lie solely in how well you tackle these challenges, but in how you emerge on the other side to become a stronger, smarter, more capable leader who is better prepared for the next set of challenges that come along. You achieve these results through the power of resilience.
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Jul 30, 2024 | 
cuinsight.com | Lesley Sears
In June, I introduced the topic of change management by describing how it is one of the most overlooked and undervalued leadership skills. There are many facets to being an effective change agent for your organization. You can’t half-manage change. You have to do a thorough job, which is why I’ve identified 10 strategies for achieving optimal change management results.
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Jul 8, 2024 | 
cuinsight.com | Lesley Sears
In the rapidly evolving financial services industry, every leader needs to be proficient in guiding their organization and people through change. However, in my work with credit unions, I have found change management to be one of the most overlooked and undervalued leadership skills. The lack of a strategic approach often dooms important change initiatives to failure. The good news is that leaders can improve their change management skills by becoming more systematic in their approach.
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May 29, 2024 | 
cuinsight.com | Lesley Sears
Are you a good communicator? Most people would likely answer yes to that question. After all, we communicate all day long—through phone calls, texts, emails, video conferencing and, of course, in-person interactions. However, being an effective communicator in business requires a much higher level of proficiency than communicating in our personal lives. Ongoing training to boost proficiency is essential, but too often, training is lacking—or not offered at all.
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May 6, 2024 | 
cuinsight.com | Jamie Conrad |Mark Arnold |Marla Pieton |Lesley Sears
In 2023, American credit card debt broke records, increasing beyond $1 trillion (Boston Fed). As cardholders deal with increasing levels of debt, many are looking for more cost-effective options. This presents an opportunity for credit unions to expand their reach by offering and promoting a cost-effective, member-first credit program. Credit cards continue to be a popular payment choice for Americans, making them an important part of any credit union’s portfolio.
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May 6, 2024 | 
cuinsight.com | Mark Arnold |Marla Pieton |Lesley Sears |Kristi Meyer Brooks
Is your credit union’s marketing on fire? While that is somewhat of a rhetorical question, you can answer “yes” in a positive or negative way. Yes (positive)—it’s on fire because you are seeing hot returns. Or yes (negative)—it’s so bad your credit union’s growth is burning away. When it comes to fire safety measures, you are taught at a young age to stop, drop and roll. When it comes to your marketing, you need to stop, drop and roll as well. It’s a simple technique that yields powerful results.
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May 3, 2024 | 
cuinsight.com | Jim Nussle |Marla Pieton |Lesley Sears |Kristi Meyer Brooks
America’s Credit Unions is here to provide a unified voice for the credit union industry, and this week showcased the relentless advocacy and coordination of our team, member credit unions, Leagues and other stakeholders to do just that. Yesterday, we provided a member update on the NCUA’s changes to call reports to require reporting of overdraft and other fee income.
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May 3, 2024 | 
cuinsight.com | Marla Pieton |Lesley Sears |Kristi Meyer Brooks |Jennifer Berry
Shared perceptions of a fair-pay workplace are an important driver of employee satisfaction, especially as discourse on pay equity and employee value increases. To stay competitive and compliant, employers need to establish transparent pay practices that account for the growing number of related federal and state laws. Updating old-school thinking about pay is a strategic opportunity for employers, often requiring a new approach to employee communication.
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May 3, 2024 | 
cuinsight.com | Myles Udland |Marla Pieton |Lesley Sears |Kristi Meyer Brooks
The US labor market cooled notably last month as both hiring and wage growth slowed more than economists had expected in April. The US economy added 175,000 new jobs and the unemployment rate rose to 3.9% last month, new data from the Bureau of Labor Statistics showed Friday. Wall Street economists had expected nonfarm payrolls to rise by 240,000 and the unemployment rate to remain at 3.8%, according to Bloomberg data.
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May 3, 2024 | 
cuinsight.com | Corey Wrinn |Marla Pieton |Lesley Sears |Kristi Meyer Brooks
Digital banking solutions, specifically mobile and web-based platforms, have gained widespread adoption in the past ten years, as bank branches become less and less utilized. However, a pertinent question arises: Are consumers still actively utilizing web banking services, or has mobile banking emerged as the dominant preference, rendering web banking obsolete? Should banking institutions favor, innovate and push one platform over the other?
