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Apr 8, 2024 | 
cuinsight.com | Mark Arnold |Chad Davis |Linda Lafortune |Philip Kevin Paul
We all love formulas. Here’s a good one:Your Employees = Your Brand = Your ExperienceI’m no math expert, but we could even shorten the formula to:Your Employees = Your ExperienceOne bad experience with an employee will destroy years of great branding you’ve done. People often don’t talk about brands; they talk about their experiences with brands. While marketing may be the public face of the brand, it’s your staff who lives it.
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Apr 8, 2024 | 
cuinsight.com | Chad Davis |Karen Postma |Linda Lafortune |Philip Kevin Paul
In the dynamic realm of financial services, the integration of artificial intelligence (AI) has emerged as a transformative force, promising unparalleled opportunities. While not new, the breadth of AI as a potential game changer for applications spans asset management, corporate banking, wealth management, retail banking, risk management, legal, compliance, and more. But the promise of unparalleled opportunities in AI also pose serious cybersecurity challenges.
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Apr 5, 2024 | 
cuinsight.com | Jim Nussle |Linda Lafortune |Philip Kevin Paul |Greg Crandell
We submitted comments this week strongly opposing the CFPB’s latest proposal on overdraft fees, calling on the bureau to rescind the proposal or exempt credit unions entirely (which the Dodd-Frank Act permits it to do). This proposal’s limits on overdraft services will harm consumers that rely on these value-based services they choose to opt into, decreasing access and raising the cost of financial services.
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Apr 5, 2024 | 
cuinsight.com | Chibuike Oguh |Linda Lafortune |Philip Kevin Paul |Greg Crandell
U.S. stocks finished higher on Friday after a strong jobs report reinforced the view that the economy remains healthy even as it suggested the Federal Reserve could delay cutting interest rates. All major S&P 500 sectors advanced, with communication services (.SPLRCL), opens new tab, industrials (.SPLRCI), opens new tab and technology (.SPLRCT), opens new tab among those leading gains.
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Apr 5, 2024 | 
cuinsight.com | Philip Kevin Paul |Linda Lafortune |Greg Crandell |Kenzie Kelley
Slower-than-average processing times are a headache for everyone involved, whether you’re a consumer applying for a loan or a loan officer trying to help consumers meet their needs. Fortunately, you probably already have the remedy for sluggish processes at your fingertips—or, rather, stored in your financial institution’s (FI’s) LOS. We’re talking about data, of course! And all you need to maximize its use and help it streamline your operations are the right technology and a strategy.
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Apr 5, 2024 | 
cuinsight.com | Jami Jennings |VisiFi T.I.P.P.s |Linda Lafortune |Philip Kevin Paul
Tune in to our latest podcast with Jami Jennings, VisiFI’s Vice President of Product Marketing Strategy and her guest Blanche Jackson, CEO at Stepping Stones Community Federal Credit Union as they dive into affordable banking initiatives and the big impact they are making in their community.
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Apr 5, 2024 | 
cuinsight.com | David Baumann |Linda Lafortune |Philip Kevin Paul |Greg Crandell
Independent Community Bankers of America, the association representing the nation’s community banks, is asking federal regulators to order Navy Federal Credit Union to stop calling the financial institutions it is operating on military bases abroad “community banks.”“The Federal Deposit Insurance Corp.
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Apr 5, 2024 | 
cuinsight.com | Linda Lafortune |Philip Kevin Paul |Greg Crandell |Karen Postma
America’s Credit Unions’ Madison Rose, Mountain America Credit Union President/CEO Sterling Nielsen, and financial services organizations met with staff from the Federal Reserve Thursday to discuss the Fed’s debit card interchange proposal. America’s Credit Unions strongly opposes the proposal, and has pushed back on it with a multipronged approach that includes meetings with the Fed.
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Apr 5, 2024 | 
cuinsight.com | Linda Lafortune |Linda Bodie |Philip Kevin Paul |Greg Crandell
In a dynamic financial landscape where customer satisfaction plays a pivotal role, recent findings from the J.D. Power 2024 U.S. Retail Banking Satisfaction Study presents a promising opportunity for credit unions. By remaining true to the cooperative principles that already guide the industry, credit unions are uniquely positioned to leverage inherent strengths to attract new members and deepen relationships with existing ones.
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Apr 5, 2024 | 
cuinsight.com | Philip Kevin Paul |Greg Crandell |Karen Postma |Linda Bodie
Credit unions and financial cooperatives find themselves at a pivotal moment in history, where the convergence of technology and finance demands not just adaptation but a bold reimagining of their operational strategies. The era of Data Intelligence, heralded by the evolution of fintech, presents an unparalleled opportunity for these institutions to not only survive but thrive in a rapidly changing landscape.
