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Aug 4, 2023 | 
mytechdecisions.com | Bryan Hellard |Reilly Nolan |Nadav Avni |Uri Haramati
August 4, 2023 Editor’s note: My TechDecisions’ sister-site Commercial Integrator has teamed up with the IMCCA, the New York-based non-profit industry association for unified communication and workplace collaboration, to produce a quarterly supplement, titled Collaboration Today and Tomorrow, that focuses on all things collaboration from multiple perspectives.
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Jul 27, 2023 | 
mytechdecisions.com | Reilly Nolan
What is VoIP technology? Voice over Internet Protocol (VoIP) technology is the evolution of outdated PBX (Private Branch Exchange) calling, allowing phone calls to take place over an internet connection. The benefits of adopting a VoIP phone system are big, and it starts with your business’s bottom line.
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Jul 21, 2023 | 
sitepronews.com | Reilly Nolan
Broadly speaking, a customer effort score measures how easy or difficult it is for a customer to resolve a given issue with a company’s customer service team. Have you ever waited your turn to speak to a customer service representative, only to be transferred to another agent? Have you ever waited on hold so long you that you hung up? Have you ever yelled “Agent” at a voice automation system until you were hoarse? You’re not alone.
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Jul 15, 2023 | 
sdcexec.com | Reilly Nolan
Now that employees are splitting time between home and the office, distributed workforces are doing their jobs more flexibly, happily and efficiently than ever before. According to research from Owl Labs, 62% of employees feel more productive when working remotely. In fact, people love hybrid work so much that 1 in 2 are even willing to take a pay cut of 5% or more just to maintain their flexibility. Suffice to say, hybrid work is here to stay.
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Jul 7, 2023 | 
hrdailyadvisor.blr.com | Reilly Nolan |Kimberly A. Benjamin |Jennifer Carsen |Amy Matton
Now that employees are splitting time between home and the office, distributed workforces are doing their jobs more flexibly, happily, and efficiently than ever before. According to research from Owl Labs, 62% of employees feel more productive when working remotely. In fact, people love hybrid work so much that 1 in 2 are even willing to take a pay cut of 5% or more just to maintain their flexibility. Suffice to say, hybrid work is here to stay.
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Jun 29, 2023 | 
retailwit.com | Reilly Nolan
Broadly speaking, a customer effort score measures how easy or difficult it is for a customer to resolve a given issue with a company’s customer service team. Have you ever waited your turn to speak to a customer service representative, only to be transferred to another agent? Have you ever waited on hold so long you that you hung up? Have you ever yelled “Agent” at a voice automation system until you were hoarse? You’re not alone.
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Jun 28, 2023 | 
mytotalretail.com | Reilly Nolan
Broadly speaking, a customer effort score measures how easy or difficult it is for a customer to resolve a given issue with a company’s customer service team. Have you ever waited your turn to speak to a customer service representative, only to be transferred to another agent? Have you ever waited on hold so long you that you hung up? Have you ever yelled "Agent" at a voice automation system until you were hoarse? You’re not alone.
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Jun 22, 2023 | 
youngupstarts.com | Reilly Nolan
by Reilly Nolan, Content Marketing Manager, Webex by CiscoVoice over Internet Protocol (VoIP) technology is the evolution of outdated PBX (Private Branch Exchange) calling, allowing phone calls to take place over an internet connection. The benefits of adopting a VoIP phone system are big, and it starts with your business’s bottom line.
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Jun 15, 2023 | 
globaltrademag.com | Reilly Nolan
Now that employees are splitting time between home and the office, distributed workforces are doing their jobs more flexibly, happily, and efficiently than ever before. According to research from Owl Labs, 62% of employees feel more productive when working remotely. In fact, people love hybrid work so much that 1 in 2 are even willing to take a pay cut of 5% or more just to maintain their flexibility. Suffice to say, hybrid work is here to stay.
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Jun 14, 2023 | 
globaltrademag.com | Reilly Nolan
Broadly speaking, a customer effort score measures how easy or difficult it is for a customer to resolve a given issue with a company’s customer service team. Have you ever waited your turn to speak to a customer service representative, only to be transferred to another agent? Have you ever waited on hold so long you that you hung up? Have you ever yelled “Agent” at a voice automation system until you were hoarse? You’re not alone.
