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1 week ago | 
internetretailing.com.au | Robert Stockdill
Latest news: Subscribe Email login × E-commerce With nearly 90 per cent of businesses already having developed an artificial intelligence (AI) strategy, it’s safe to say the technology is about to permeate every corner of the global retail industry. That figure was included in a report by Qualtrics, Unlock the potential of AI-enabled CX, a practical playbook supporting organisations like retailers that want to deploy AI in customer experience to create a competitive advantage. It also found...
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1 week ago | 
insideretail.com.au | Robert Stockdill
With nearly 90 per cent of businesses already having developed an artificial intelligence (AI) strategy, it’s safe to say the technology is about to permeate every corner of the global retail industry. That figure was included in a report by Qualtrics, Unlock the potential of AI-enabled CX, a practical playbook supporting organisations like retailers that want to deploy AI in customer experience to create a competitive advantage.
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3 weeks ago | 
insidefmcg.com.au | Robert Stockdill
Australia is well-positioned to become a global leader in value-added food and accessible nutrition. Still, the food industry must take bold, future-focused steps to realise this potential, according to Professor Michelle Colgrave, a senior researcher at CSIRO, Australia’s national science agency.
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3 weeks ago | 
insideretail.co.nz | Robert Stockdill
Word of mouth is a fundamental driver of purchasing decisions for every consumer, argues Paul Archer, the founder of brand advocacy platform Duel. Apart from the occasional item bought on impulse, almost every other considered purchase people make is because someone they know, love or respect has recommended or endorsed it, he says.
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3 weeks ago | 
insideretail.com.au | Robert Stockdill
Word of mouth is a fundamental driver of purchasing decisions for every consumer, argues Paul Archer, the founder of brand advocacy platform Duel. Apart from the occasional item bought on impulse, almost every other considered purchase people make is because someone they know, love or respect has recommended or endorsed it, he says.
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3 weeks ago | 
insideretail.us | Robert Stockdill
Private equity companies Kingswood Capital Management and Performance Investment Partners (PIP) have agreed to buy The Vitamin Shoppe business from its parent, Franchise Group, which is currently trading under Chapter 11 bankruptcy protection. Kingswood will pay $193.5 million for the business, which comprises a network of 650 company-operated retail stores trading under The Vitamin Shoppe and Super Supplements, as well as an online store.
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4 weeks ago | 
insideretail.us | Robert Stockdill |Tong Van |Irene Dong
Word of mouth is a fundamental driver of purchasing decisions for every consumer, argues Paul Archer, the founder of brand advocacy platform Duel. Apart from the occasional item bought on impulse, almost every other considered purchase people make is because someone they know, love or respect has recommended or endorsed it, he says.
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4 weeks ago | 
insideretail.com.au | Robert Stockdill |Anil Prabha |Celene Ignacio |Tong Van
Leadership development is essential for business success and elevating women in the workplace, but many retailers stop investing in training once employees reach a certain level, warns Jennifer DiPasquale, president and co-founder of Women in Retail Leadership Circle. “At some point in your career, you get to a place where there’s no more training,” DiPasquale says. “You’re supposed to walk through this magical door of leadership, have all the answers, and know how to solve all the problems.
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1 month ago | 
insideretail.us | Robert Stockdill
Leadership development is essential for business success and elevating women in the workplace, but many retailers stop investing in training once employees reach a certain level, warns Jennifer DiPasquale, president and co-founder of Women in Retail Leadership Circle. “At some point in your career, you get to a place where there’s no more training,” DiPasquale says. “You’re supposed to walk through this magical door of leadership, have all the answers, and know how to solve all the problems.
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1 month ago | 
insideretail.com.au | Robert Stockdill
Fewer people are visiting retail brands’ websites, and when they do, they are not staying as long, according to an insights report recently published by Contentsquare. Based on an analysis of 90 billion user sessions covering 389 billion page views across 6000 websites, the report focuses on the customer experience journey from initial acquisition to long-term retention. One of the top-line takeaways is that a series of small shifts is reshaping the customer experience.
