Robert Stockdill

1 week ago | insideretail.us | Robert Stockdill |Tong Van |Irene Dong

Word of mouth is a fundamental driver of purchasing decisions for every consumer, argues Paul Archer, the founder of brand advocacy platform Duel. Apart from the occasional item bought on impulse, almost every other considered purchase people make is because someone they know, love or respect has recommended or endorsed it, he says.

1 week ago | insideretail.com.au | Robert Stockdill |Anil Prabha |Celene Ignacio |Tong Van

Leadership development is essential for business success and elevating women in the workplace, but many retailers stop investing in training once employees reach a certain level, warns Jennifer DiPasquale, president and co-founder of Women in Retail Leadership Circle. “At some point in your career, you get to a place where there’s no more training,” DiPasquale says. “You’re supposed to walk through this magical door of leadership, have all the answers, and know how to solve all the problems.

1 week ago | insideretail.us | Robert Stockdill

Leadership development is essential for business success and elevating women in the workplace, but many retailers stop investing in training once employees reach a certain level, warns Jennifer DiPasquale, president and co-founder of Women in Retail Leadership Circle. “At some point in your career, you get to a place where there’s no more training,” DiPasquale says. “You’re supposed to walk through this magical door of leadership, have all the answers, and know how to solve all the problems.

1 week ago | insideretail.com.au | Robert Stockdill

Fewer people are visiting retail brands’ websites, and when they do, they are not staying as long, according to an insights report recently published by Contentsquare. Based on an analysis of 90 billion user sessions covering 389 billion page views across 6000 websites, the report focuses on the customer experience journey from initial acquisition to long-term retention. One of the top-line takeaways is that a series of small shifts is reshaping the customer experience.

1 week ago | insideretail.us | Robert Stockdill |Anil Prabha |Celene Ignacio |Nicole Kirichanskaya

Fewer people are visiting retail brands’ websites, and when they do, they are not staying as long, according to an insights report recently published by Contentsquare. Based on an analysis of 90 billion user sessions covering 389 billion page views across 6000 websites, the report focuses on the customer experience journey from initial acquisition to long-term retention. One of the top-line takeaways is that a series of small shifts is reshaping the customer experience.