Sam Higgins

2 weeks ago | forrester.com | Sam Higgins

Enterprise architects have mastered deterministic systems: predictable roadmaps, proven adoption patterns, engineered outcomes. AI obliterates this paradigm. Probabilistic computing demands fundamentally different architectural approaches that legacy EA frameworks cannot deliver. EAs must architect for uncertainty, not predictability. Thye must design expertise-amplification systems, not data-processing pipelines.

2 weeks ago | forrester.com | Sam Higgins

Thirty two percent (32%) of public sector leaders say they will invest more in government shared services in 2025, according to Forrester data. The stakes are high: efficiency, cost-effectiveness, innovation, and agility all hinge on selecting the right model. However, can a shared services model really deliver all these benefits, or is a service provider approach more effective?

1 month ago | forrester.com | Sam Higgins

Public sector IT leaders are no strangers to complexity. From legacy systems and siloed data to rising citizen expectations and evolving missions, the challenges are real – and growing. But so are the opportunities.  In our latest research, The Top Emerging Technologies for Public Sector and Government, 2025, we identify eleven technologies that will shape the next decade of government transformation.

1 month ago | forrester.com | Sam Higgins

Nineteen percent (19%) of business and technology professionals in the public sector are bringing previously outsourced processes or functions back in-house to reduce costs, according to Forrester’s data. Internal consultancies – mission-driven capability centers for innovation, strategy and execution – are emerging as key vehicles for governments seeking to do more in-house.

1 month ago | forrester.com | Sam Higgins

In early 2025, federal agencies found their worlds vastly changed under the “Department Of Government Efficiency” (DOGE). But this isn’t just an efficiency era for federal agencies – state and local organizations will be impacted by changes and must prepare for new reality. Federal funding increasingly carries new requirements and fundings sources have been slashed, leaving state’s needing to fund more programs.